Assignment Specialist
4 weeks ago
BASIC PURPOSE: Responsible for creating ongoing rotation schedules for various shipboard positions while considering business areas' forecasted budgets and staffing levels fleet-wide. Ensures rotation and scheduling process for each ship is administered in a timely and cost effective manner. Monitors and evaluates requests that fall outside of established rotations and/or employment contracts and makes fair, consistent and cost effective accommodations when possible.
POSITION RESPONSIBILITIES:
- Prepare crew rotation schedules by assigning newly hired and returning crew members to ship assignments.
- Review and schedule logical assignments based on but not limited to; ship's itineraries, budgeted manning levels, gender for cabin accommodations, nationality / language for guest services.
- Ensure all active crew have been given a return date and ship assignment prior to sign off date.
- Proactively plan each schedule to ensure that all the areas are covered with adequate staff levels.
- Resolve requests from shipboard management, business units and Ship Personnel Administrators regarding crew scheduling requests and/or challenges related to employment contract extensions, changes, vacations, medical leave and specific ship assignments.
- Review budgeted vs. actual manning on an ongoing basis to identify variances in staffing levels against staffing needs. Provide justification for shortages/overages and makes scheduling adjustments to minimize variances.
- Provide the recruitment team with job requisitions for future openings. Assess onboard staffing requirements for specific positions/needs against available candidate pool.
- Update MAPS and/or MXP with crew movement information such as medical sign offs, resignations and terminations. Assigns crew replacements in MAPS and/or MXP as necessary.
- Ensure personnel records are closed timely, with the correct leave reason.
- Assist with special projects as assigned.
- Perform other job related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: High School Diploma or equivalent is required.
EXPERIENCE: 1 year business/administrative experience and working with large international crew movement is required. 2 -3 years scheduling experience or and previous cruise line experience preferred.
KNOWLEDGE & SKILLS: Basic level proficiency with Microsoft Office Suite with special emphasis on Outlook, Word and Excel in order to develop correspondence, emails and create/modify reports. Knowledge of or ability to learn world geography and international visa requirements. Knowledge of or ability to learn MAPS and MXP systems to navigate and update information. Excellent written and verbal communication skills required in order to effectively interact with joining crew, hiring partners, port agents, embassies and consulates, Personnel Managers, Crew Pursers and onboard/ shore side team members within the organization. Excellent organizational skills in order to meet multiple deadlines while working in a fast paced environment. Detail oriented in order to accurately enter data in MAPS and MXP, develop rotation schedules and make appropriate changes to scheduling plans. Knowledge of or ability to understand CBAs (Collective Bargaining Agreements) and Union Agreement, all contracts of employment, and terms and conditions of employment for all crew and officers in area of responsibility. Interpersonal skills to work in a team based environment, organizational and time management skills to work independently. Knowledge of or ability to learn shipboard structure and terminology. Decision making skills to evaluate requests in fair, consistent and cost effective manner in the best interest of the company.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
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