Technical Support Specialist
1 month ago
Title: Support Technician
Location: Onsite M-F from 8AM-5PM (1 hour break for lunch) in West Hollywood, LA.
Duration: 2 Month Contract
Our client, one of the largest global music companies, is seeking a talented IT Support Technician.
Responsibilities:
- Provide tech support by diagnosing and solving hardware or software faults and troubleshooting basic technology issues
- Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues or configure systems
- Installing and configuring computer hardware and software
- Maintaining and updating support information and actions in the Tech Ticketing system, including procedural documentation and relevant reports
- Following standard procedures and written instructions to repair a fault or set up computer systems
- Supporting the roll-out of new applications, tools and services
- Setting up new users' accounts and profiles and dealing with password issues
- Responding within agreed time limits to incidents and service requests
- Working continuously on a task until completion (or escalating to another group where appropriate
- Prioritizing and managing many open cases at one time
- Establishing a good working relationship with customers and colleagues within Tech
- Representing Tech with professionalism and demonstrating Tech values at all times
Required Skills:
- Minimum 2 years of tech and deskside support experience.
- Comfortable working with both PC and Mac platforms across a variety of operating systems (including MacOS and Windows 10)
- Previous experience of supporting Apple hardware and software (MacBook, iPad, iPhone, Keynote, Mac OS, iOS)
- Previously worked as part of a team, collaborating effectively with colleagues and team members across IT
- Experience of delivering services to and interacting with VIPs and Executives.
- Ability to manage multiple client priorities, coordinate activities and manage expectations
- Excellent time management skills
- Technical knowledge of ITSM tools (e.g. ticketing systems, reporting & survey management).
- Excellent Zoom and Remote support experience
- Confident in A/V equipment
- Flexibility in offering Executive home support and traveling to various office locations to provide in person support.
- Flexibility in working between a 7am-7pm rotation shift. Primary working hours are 9am-6pm but need to be flexible to support business needs.
- Excellent Interpersonal and communication skills, both written and verbal.
- Demonstrable ability to establish positive working relationships with internal clients as well as peers in IT
- Ability to work effectively across all levels of the organization and handle each request with discretion, tact, diplomacy and patience
- Strong analytical / technical problem solving and troubleshooting skills across the wide range of technology
- Expert knowledge of Microsoft Office Suite of products
- Strong PC/Laptop hardware troubleshooting and deployment skills
- Strong Apple/MacBook hardware troubleshooting and deployment skills
- Strong software application installation/troubleshooting skills
- Familiarity with installing and supporting various third-party software
- Understanding of basic networking and network troubleshooting
- Working knowledge of ServiceNow
- Strong Android/iOS mobility support
Education:
Associate degree at a minimum. A+ Certification can be accepted in lieu of degree.
-
IT Technical Support Specialist
6 days ago
Los Angeles, California, United States Enterprise Integration Full timeJob Title: IT Technical Support SpecialistWe are seeking a highly skilled IT Technical Support Specialist to join our team at Enterprise Integration. This is a Contract/C2H position with 40 hours of work per week.About the Role:This exciting opportunity allows you to utilize your technical expertise to deliver exceptional IT support services to our clients....
-
Technical Support Specialist
5 days ago
Los Angeles, California, United States 2Bros Services Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at 2Bros Services.About the RoleThis is a fantastic opportunity for an individual with excellent technical knowledge and strong communication skills to provide top-notch support to our clients.Responsibilities:As the first point of contact, you will respond to customer...
-
Technical IT Support Specialist
6 days ago
Los Angeles, California, United States Softworld Inc Full timeAt Softworld Inc, we are seeking an exceptional Technical IT Support Specialist to join our team in Golden CO. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our IT infrastructure.We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience, making this a lucrative...
-
Technical Support Specialist
3 hours ago
Los Angeles, California, United States Milestone Technologies, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Milestone Technologies, Inc.The ideal candidate will have 2+ years of experience in a helpdesk role and a strong understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access.About the RoleThis is a challenging and rewarding opportunity to work in a...
-
Technical Support Specialist
3 days ago
Los Angeles, California, United States SMS Data Products Group Full timeAs a member of our team at SMS Data Products Group, you will be working as a Technical Support Specialist providing Tier I assistance to our clients.Key Responsibilities:Deliver customer support for hardware running Windows 10 or higherProvide Tier I customer service and problem remediation via the Web Help Desk (WHD) ticketing systemImaging computers,...
-
Technical Support Specialist
6 days ago
Los Angeles, California, United States ThreePDS Inc. Full timeWe are seeking a Technical Support Specialist to join our team at ThreePDS Inc. in Los Angeles, CA.Job Description:In this role, you will provide technical support for computer-related products, including desktop and laptop computers, printers, standard software, and/or depot locations. You will be responsible for installing, diagnosing, maintaining, and...
-
Technical Support Specialist
3 weeks ago
Los Angeles, California, United States C-Cured Consulting Full timeJob OverviewC-Cured Consulting is seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing exceptional technical support to our clients across the East Coast, ensuring their IT systems are running smoothly and efficiently.About the JobThis is a fantastic opportunity for an experienced technical...
-
Technical Operations Support Specialist
5 days ago
Los Angeles, California, United States EPIP Full timeThe James Irvine Foundation is a private, non-profit grantmaking foundation dedicated to expanding opportunities for Californians. With a focus on empowering low-income workers, the organization has provided over $2 billion in grants since 1937.About UsWe have about 55 staff members across two offices in San Francisco and Los Angeles. Our commitment to...
-
Technical Support Specialist
5 days ago
Los Angeles, California, United States CRI-Help Full timeOverviewCRI-Help is a reputable organization committed to providing top-notch substance use disorder treatment services.Salary and BenefitsWe offer an attractive compensation package, with an estimated hourly rate of $23 based on industry standards in Los Angeles County. This includes benefits such as 401(k), dental insurance, employee assistance program,...
-
Technical Support Specialist
6 days ago
Los Angeles, California, United States Insight Global Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a key member of our IT department, you will be responsible for providing exceptional support to our clients across the US.Key Responsibilities:Manage and maintain networking infrastructure, deployments, provisioning, and support for our retail...
-
Technical Support Specialist
5 days ago
Los Angeles, California, United States NeueHouse Full timeAt NeueHouse, we're looking for a skilled IT Support Specialist to join our team. This role is not just about fixing technology issues; it's about delivering exceptional customer service and ensuring our members have the best possible experience.We're committed to building diverse and representative communities, and we extend equal opportunities to all...
-
Technical Support Specialist
5 days ago
Los Angeles, California, United States VDart Inc Full timeVDart Inc is seeking a highly skilled Technical Support Specialist to join our team in providing onsite IT services.Salary: $80,000 - $110,000 per yearJob OverviewThis is a contract position with opportunities to work on various projects and collaborate with cross-functional teams.Key ResponsibilitiesProvide technical support for Windows devices, including...
-
Los Angeles, California, United States SKIDATA Full timeAbout the JobWe are seeking a highly skilled Technical Support Specialist to join our team in Los Angeles, CA. As a key member of our Support Center, you will be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of our access control solutions across North America.As a Technical Support Specialist, you...
-
IT Technical Support Specialist
6 days ago
Los Angeles, California, United States CodeForce Full timeJob Title: IT Technical Support Analyst IJob Summary:CodeForce is seeking a highly skilled IT Technical Support Analyst I to join our team. As a Technical Support Analyst, you will provide technical assistance to our customers and staff, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.Duties and...
-
Technical Support Specialist
1 day ago
Los Angeles, California, United States 360 Talent Avenue Full timeAre you passionate about providing exceptional technical support in a dynamic educational environment?We're seeking a skilled Technical Support Specialist to join our team at 360 Talent Avenue, serving as the primary point of contact for all technical inquiries and issues related to Apple/Mac and iOS systems.About the RoleThis is a full-time, onsite position...
-
Technical Support Specialist
1 month ago
Los Angeles, California, United States Dover Full timeJob Summary: We are seeking a skilled Field Service Technician to provide high-quality technical support for equipment, including plastic pelletizing systems, polymer pumps, and filtration systems.Key Responsibilities:Provide on-site and off-site technical support to ensure optimal equipment performance.Interact with customers to resolve issues and provide...
-
Los Angeles, California, United States Procyon TS Full timeAbout the RoleAs a Technical Support Specialist for End User Computing at Procyon TS, you will be responsible for resolving incidents associated with EUC equipment and software, as well as providing break/fix support to end users across various locations. This role involves working closely with the remote support team and coordinating activities with the...
-
Technical Field Specialist
7 days ago
Los Angeles, California, United States Orion Talent Full timeJob SummaryWe are seeking a highly skilled Technical Field Specialist to join our team at Orion Talent. As a key member of our field services team, you will be responsible for providing technical support and maintenance to our customers in the clinical equipment space.About the RoleAs a Technical Field Specialist, you will work closely with our customers to...
-
Los Angeles, California, United States University of California - Los Angeles (UCLA) Full timeAbout the RoleThe University of California - Los Angeles (UCLA) is seeking a highly skilled Technical Support Specialist to join its campus services team.Job DescriptionIn this role, you will provide front-line technical support to a broad range of IT customers, partners, and key stakeholders throughout campus. Your primary responsibility will be to engage...
-
Los Angeles, California, United States Department of Rehabilitation Full timeOverviewThe Department of Rehabilitation seeks a skilled Technical Support Specialist to provide technical and clerical support to the team. This role is ideal for individuals with experience in vocational rehabilitation services delivery.About the JobThis position involves providing specialized duties related to vocational rehabilitation services delivery,...
