National Customer Success and Delivery Manager

2 months ago

naperville, United States FAvor Partners Full time

POSITION SUMMARY, IDEAL CANDIDATE:

We are looking for a person to oversee North American customer delivery and transportation logistics plans for the USA warehouse and operations hub located in Chicago. Background in customer-driven warehouse management or transportation management role would be a good fit. The main purpose of the role; ensure customers receive quality products timely and cost-effectively. You will obtain and maintain the best transportation and 3PL partnerships, this includes doing all the transportation cost calculations for internal and external customers. In addition, you will oversee and support customers with product assembly, product quality, and delivery schedules. More than anything the customer is satisfied with the communication and care they receive from the USA delivery hub, while all required documentation is kept in a timely and organized manner.


Position Reports to: Head of Global Logistics

KEY RESPONSIBILITIES:

  • Coordination of logistics related to incoming sea containers from Europe and Asia to customer facilities across the USA
  • Contact person towards customers in terms of logistics, technical questions, and e.g. sending of product samples
  • Call on assigned customers by arranging and attending in-person meetings with all functional areas of our customers (purchasing, engineering, manufacturing, and quality teams, etc.). Develop strong customer relationships with key individuals and decision-makers.
  • Responsibility for supplier cooperation in the USA and main contact towards e.g. warehouse, transportation, and logistics providers
  • Continually seek to add value to the enterprise through strategic plans to improve logistics
  • Assess client data and analyse requirements to determine improvement opportunities
  • Responsibility for selected sourcing and coordination activities, including e.g. supplier call-offs, reporting, and ERP system management
  • Supplier cooperation, including e.g. quality control and other quality assurance measures
  • Supporting of sales and marketing activities when needed, including management of product samples, support in setting up stands at exhibitions, and more.


Maintain consistent communication and timely follow-up with customers and be available and responsive to customer’s real-time needs.

  • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions.
  • Support customers with technical knowledge of company offerings.


KEY QUALIFICATIONS:

  • Over 5 years of experience within an operational role: industrial manufacturing, sourcing and/or logistics.
  • Experienced knowledge of sourcing for transportation or 3P, budgeting, and costing
  • Knowledge of transportation regulations, contracts, and negotiations
  • Proven experience in account management/relationship building and a good understanding of business dynamics, strategies, and markets.
  • A basic technical understanding of metal production methods welding, robotics, and surface treatment technologies is an advantage
  • IT SKILLS: Microsoft; Excel, PowerPoint, Word, Teams, CRM, ERP
  • Multi-cultural understanding, experience working for or with European-based or global company



Must be authorized to work in the USA (USA Citizen or Green card holder). NO VISA sponsorships.

  • National Customer Success and Delivery Manager

    3 months ago

    Naperville, United States FAvor Partners Full time

    POSITION SUMMARY, IDEAL CANDIDATE:We are looking for a person to oversee North American customer delivery and transportation logistics plans for the USA warehouse and operations hub located in Chicago. Background in customer-driven warehouse management or transportation management role would be a good fit. The main purpose of the role; ensure customers...

  • Customer Success Manager

    4 months ago

    Naperville, United States Ecolab Full time

    Our impactful program, Ecolab Water for Climate, is designed to turn climate commitments into local actions across our customers’ enterprise and advance sustainable business growth. Through enterprise-wide partnerships, we provide tiered, outcome-based water solutions tailored to specific industries. Together with our customers, we help ensure businesses...

  • Customer Success Manager

    5 days ago

    Naperville, United States SIMCO Electronics Full time

    SIMCO’s mission is Protecting More People by Delivering Life-Saving Quality Leaner. SIMCO is the leading provider of calibration and software services for test and measurement instruments used in regulated industries where high reliability is critical. Founded in 1962 to service NASA and high technology firms in Silicon Valley, SIMCO is a trusted partner...

  • SIMCO Electronics | Customer Success Manager | naperville, il

    4 days ago

    naperville, United States SIMCO Electronics Full time

    SIMCO’s mission is Protecting More People by Delivering Life-Saving Quality Leaner. SIMCO is the leading provider of calibration and software services for test and measurement instruments used in regulated industries where high reliability is critical. Founded in 1962 to service NASA and high technology firms in Silicon Valley, SIMCO is a trusted partner...

  • Delivery Driver

    1 month ago

    Naperville, United States Stone Wheel, INC Powered By Parts Authority Full time

    Powered By Subcompanies Stone Wheel, INC Powered By Parts Authority Overview Careers Powered by  STONE WHEEL INC. Naperville, IL. Warehouse/Store YOUR FUTURE IS NOW!!! We have newly created career opportunities for  Delivery Drivers Company Vehicle provided The Delivery Driver plays a pivotal role in the success of our business. They are the main...

  • Customer Operations Manager

    2 weeks ago

    Naperville, United States Avenica Full time

    Position: Customer Operations Manager (3PL)Location: Lockport, ILWorksite Arrangement: Hybrid 2-3days/week in officeSalary: $60,000 annually + long-term growth opportunities  Overview:Avenica is currently evaluating talent for a Customer Operations Manager in the logistics and transportation industry. Great opportunities for long-term growth! This person...

  • Transportation Manager for Local Deliveries

    1 week ago

    Naperville, Illinois, United States Penske Truck Leasing Co., L.P. Full time

    About the RoleWe are seeking a skilled Transportation Manager to oversee our local delivery operations in the Naperville area. As a key member of our team, you will be responsible for ensuring timely and efficient transportation of goods to our customers.Job DescriptionThis is an exciting opportunity to join a stable and reputable company like Penske...

  • Delivery Driver

    1 month ago

    Naperville, United States AUM Logistiks, LLC Full time

    Are you interested in an opportunity where you can work independently, make a difference in your community, and delight hundreds of customers every day? Text AUML to 464646 - to apply! AUM Logistics, is looking for courteous, motivated and reliable lead drivers to deliver packages to customers as well as provide leadership to the team. As a Delivery...

  • Director, Customer Experience

    2 days ago

    Naperville, United States Oncourse Home Solutions Full time

    Who we Are Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our...

  • Software Testing Manager Position

    6 days ago

    Naperville, Illinois, United States Endotronix, Inc Full time

    Job OverviewWe are seeking a highly skilled Software Testing Manager to lead our quality assurance efforts at Endotronix, Inc. This is a critical role that requires strong leadership and technical expertise in software testing.The ideal candidate will have extensive experience in managing software testing teams and ensuring high-quality products are...

  • Manager Operations in Training

    7 months ago

    Naperville, United States American Freight Full time

    Job Summary: The Manager, Operations in Training (MO-IT) will learn to lead the store warehouse, delivery organization, inventory processes, and other operational aspects of the store. He/she will learn to be responsible for supporting the Store Director in the achievement of driving planned sales, margin, expense reduction, shrink reduction, and profit...

  • Insurance Customer Experience Specialist

    1 week ago

    Naperville, Illinois, United States Acrisure Full time

    About AcrisureA Leader in Fintech SolutionsAcrisure is a global financial services leader that combines human expertise with cutting-edge technology to deliver innovative solutions to millions of businesses and individuals. With a presence in 21 countries and over 17,000 entrepreneurial colleagues, Acrisure has grown exponentially, increasing revenue from...

  • Employee Benefits Account Manager

    1 week ago

    Naperville, United States Acrisure Full time

    About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and...

  • Customer Service

    6 months ago

    Naperville, United States Whole Foods Market Full time

    Job Description At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders,...

  • Business Development Manager

    3 weeks ago

    Naperville, United States royal cyber Full time

    Job Description Royal Cyber, Inc. has openings for Business Development Manager in Naperville, IL Job Title: Business Development Manager Job Duration: Full-Time/40 Hours a week/Permanent Job Duties: Identify new business opportunities within assigned accounts. Responsible for farming new business acquisition by selling technology services. Managing...

  • Optometrist Assistant

    4 weeks ago

    Naperville, Illinois, United States National Vision Full time

    Job DescriptionWhat would you do? – The SpecificsThe role is accountable for delivering exceptional customer service and ensuring a pleasant shopping experience for clients. Key responsibilities include promoting National Vision products, providing personalized product recommendations, and maintaining a clean and organized store environment.Key...

  • Account Manager | Employee Benefits

    7 hours ago

    Naperville, United States Cbiz Inc. Full time

    With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S., CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the...

  • Store Manager in Training

    3 weeks ago

    Naperville, United States Insomnia Cookies Full time

    Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our brand new Naperville bakery located at 22 E Chicago Ave, Naperville, IL (Suite 109) and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company! Check out some of our content vids to...

  • Customer Experience Transformation Lead

    7 days ago

    Naperville, Illinois, United States American Water Resources LLC Full time

    The role of the Director, Customer Experience is a critical one at American Water Resources LLC. We are seeking an experienced professional to lead our customer experience initiatives and drive business growth through exceptional customer interactions.OverviewAmerican Water Resources LLC is a leading provider of home warranty solutions in the United States....

  • Freight Carrier Owner Operator

    4 days ago

    Naperville, Illinois, United States Empire National Inc. Full time

    Empire National Inc. OverviewEmpire National Inc. is a family-oriented freight carrier headquartered in Fletcher, North Carolina. We pride ourselves on treating our owner-operators with the utmost respect and support.Compensation and BenefitsWe offer competitive rates determined by factors such as load type, location, and customer, with room for...