Technical Support Specialist
1 month ago
Summary of Position Duties
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
Education & Experience Requirements
Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
• Ability to apply excellent customer service skills
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the organizations systems.
• Ability to follow and properly apply both Change Management processes and knowledge-based procedures
• Working knowledge of Windows based operating systems preferred
• Working knowledge of AIX or other UNIX based operating systems preferred
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers
• Ability to work nights, weekends, and holidays as a part of rotating shift
• Critical thinking/Problem solving abilities
Job Responsibilities
• Day to day monitoring of the primary SCADA and ancillary systems for health and availability
• Front line problem resolution and coordination of repairs • Notification to key customers for the coordination of system outages and events that may impact other critical systems.
• Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
• Adhere to all Electronic and Physical access policies
• Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements
• Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
• This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
• This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts
-
IT Technical Support Specialist
6 days ago
Birmingham, Alabama, United States Jack's Family Restaurants Full timeWe are seeking a skilled Technical Support Specialist to join our team at Jack's Family Restaurants in the Birmingham area.As a key member of our support team, you will be responsible for delivering exceptional technical support services to our facilities and technologies.The ideal candidate will possess strong computer skills, technical support experience,...
-
Technical Support Specialist 4
5 days ago
Birmingham, United States System One Full timeTechnical Support Specialist 4 Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this role, you will be responsible for handling the most complex and high-priority IT incidents escalated from...
-
Technical Support Specialist 2
3 days ago
Birmingham, United States System One Full timeTechnical Support Specialist 2Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking a skilled and proactive IT Support Specialist for a Level 2 HelpDesk role to...
-
Technical Support Specialist 2
5 days ago
Birmingham, United States System One Full timeTechnical Support Specialist 2Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking a skilled and proactive IT Support Specialist for a Level 2 HelpDesk role to...
-
Technical Support Specialist 4
4 days ago
Birmingham, United States System One Full timeTechnical Support Specialist 4Have you got what it takes to succeed The following information should be read carefully by all candidates. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this...
-
Technical Support Specialist 3
5 days ago
Birmingham, United States System One Full timeTechnical Support Specialist 3A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced and proactive IT Specialist / HelpDesk Support professional to...
-
Technical Support Specialist 3
11 hours ago
Birmingham, United States System One Full timeTechnical Support Specialist 3A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced and proactive IT Specialist / HelpDesk Support professional to...
-
Expert Technical Support Specialist
1 day ago
Birmingham, Alabama, United States Johnson Controls Full timeJob OverviewWe are seeking an Expert Technical Support Specialist to join our team at Johnson Controls. In this role, you will provide specialized technical support to Field Technicians, utilizing your knowledge of low to high-end panels, video, and government systems.This position requires a strong understanding of DMP, Radionics, Focus, Safewatch, Vista,...
-
Technical Support Specialist
5 days ago
Birmingham, Alabama, United States K2 Staffing, LLC Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at K2 Staffing, LLC in Birmingham. This role is ideal for individuals with a passion for delivering exceptional technical support and ensuring seamless IT operations.About the Role:This is a full-time position that offers a competitive salary of $65,000 - $85,000 per...
-
HVAC Technical Support Specialist
3 days ago
Birmingham, Alabama, United States Baker Distributing Full timeJob OverviewBaker Distributing seeks a highly skilled HVAC Technical Support Specialist to provide exceptional support to our dealers, sales team, and branch personnel.Estimated Salary: $65,000 - $90,000 per yearJob ResponsibilitiesWe are looking for a knowledgeable and experienced individual to join our team as a Technical Service Advisor. This role will...
-
Technical Field Support Specialist
20 hours ago
Birmingham, Alabama, United States YO HR CONSULTANCY Full timeAbout the RoleWe are seeking a highly skilled Technical Field Support Specialist to join our team at YO HR CONSULTANCY. This is an excellent opportunity for a motivated and experienced professional to provide top-notch technical support to our medical imaging customers.Job OverviewThis role involves providing field support and service to our customers,...
-
Technical Support Specialist
5 days ago
Birmingham, Alabama, United States Jack's Family Restaurants Full timeJob Title: Technical Support Specialist - Birmingham AreaAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our support team at Jack's Family Restaurants. As a key member of our team, you will be responsible for providing exceptional technical support to our restaurants and ensuring that all technical issues are resolved in a...
-
Technical Support Specialist 1
2 weeks ago
Birmingham, United States System One Full timeJob Title: Technical Support Specialist (Energy Management Systems) Location: Birmingham, Alabama Summary of Position Duties This role is part of a contracted 24/7/365 team that provides frontline support for computer systems and application diagnostics. The specialist will serve as the primary communication link between customers, support personnel,...
-
Technical Support and Service Specialist
5 days ago
Birmingham, Alabama, United States Johnson Service Group Full timeJob SummaryWe are seeking an experienced Technical Support and Service Specialist to join our team in Birmingham, AL. This is a three-year assignment that requires strong technical skills and excellent customer service abilities.Responsibilities:Provide day-to-day monitoring and support of Business Continuity and Disaster Recovery systems.Monitor the primary...
-
Birmingham, Michigan, United States OneStream Software Full timeAbout the RoleWe are seeking a talented Customer Support and Technical Assistance Specialist to join our team. As a key member of our support team, you will play a vital role in providing exceptional customer service and technical assistance to our clients.Key ResponsibilitiesShadow support engineers to gain hands-on experience with interacting with and...
-
Technical Support Specialist 4
1 day ago
Birmingham, AL, United States System One Full timeTechnical Support Specialist 4 Have you got what it takes to succeed The following information should be read carefully by all candidates. Birmingham, AL Assignment Duration: January 1, 2025 - January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this...
-
Technical Support Specialist 1
6 days ago
Birmingham, AL, United States System One Full timeTechnical Support Specialist 1 All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Birmingham, AL Assignment Duration: January 1, 2025 - January 1, 2028 (Estimated) Position Overview: We are looking for an enthusiastic and customer-focused IT Support Specialist to join our...
-
Technical Systems Integration Specialist
3 days ago
Birmingham, Alabama, United States Southern Talent Specialists Full timeAt Southern Talent Specialists, we are seeking a highly skilled Technical Systems Integration Specialist to join our team. As a key member of our Agile team, you will be responsible for designing, implementing, and maintaining vendor-based systems and their integration into bank systems.About the RoleThis is a challenging opportunity for someone with...
-
Technical Field Support Specialist
16 hours ago
Birmingham, Alabama, United States CompuCom Full timeJob Opportunity for a Field Service TechnicianWe are seeking a highly skilled Field Service Technician to join our team in Birmingham, AL. As a Field Service Technician, you will provide technical support and repair services for various IT equipment and systems.Key Responsibilities:Provide technical support and repair services for IT equipment and...
-
IT Support Specialist
2 months ago
Birmingham, United States The Onin Group Full timeIT Support Specialist The IT Support Specialist will be responsible for ensuring the smooth operation, security, and optimization of various software systems and platforms, supporting both internal teams and external users. The role requires strong technical proficiency, communication skills, and a collaborative approach to align IT processes with broader...