Service Desk Technician
1 month ago
Service Desk Technician II
Contract: 6-Months with a chance to extend to a year
Location: 4 days on-site in Seattle, WA (South Lake Union)
Pay rate: 28hr
Overview:
Looking for an experienced Service Desk Tech who has worked desktop support in a healthcare environment. The Desktop Technician performs routine installations and support of workstation hardware and software, resolves desktop computing-related problems, and supports Audio Visual setup for Video Teleconferencing and routine Audio Visual request.
Responsibilities:
- Resolve service tickets as assigned by the Help Desk with a focus on providing outstanding customer service
- Provide exceptional customer service at all times.
- Manage tickets in queue in accordance to established Service Levels
- Provide updates to customers at regular intervals on ticket status.
- Resolve the technical issue presented in support tickets and provide clear concise documentation on resolution of each ticket
- Be aware of and adhere to all procedures as outlined in the Desktop Support Operations Manual.
- Will be assigned to various project related work such as departmental moves, and yearly PC refresh.
- Assist customers with AV related request
Qualifications:
- 3+ years of Service Desk or Desktop Support Experience
- Remote Phone Support Experience
- ServiceNow Experience
- A+ Certification
- Dell hardware certification
- Experience supporting HP printers
- Must have in-depth knowledge of Windows NT 4.0, Windows 2000, and Windows XP Operating Systems, and be capable of installing, troubleshooting, and configuring each.
- Possess a thorough understanding of Windows network shares and permissions.
- Have knowledge of Apple Computers, the Macintosh OS versions 8.0-10.X.X, and the troubleshooting and configuration thereof.
- Be proficient in configuration, troubleshooting, and installation of MS Outlook email clients.
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