BlinkRx | Call Center Training Facilitator | chesterfield, mo

3 weeks ago


chesterfield, United States BlinkRx Full time

Job location: Onsite, 400 South Woods Mills Rd, Suite 100, Chesterfield MO

Work hours: Monday-Friday, 9am-5pm


What You’ll Do:

  • Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
  • Maintain training records and prepare reports on training activities and outcomes
  • Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
  • Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
  • Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
  • Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration


What You’ll Need:

  • Minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
  • Minimum 3 years of experience in a contact center environment as a service agent is a plus
  • Strong delivery skills, multitasker, comfortable working in ambiguous, fast paced environments
  • Ability to build low complexity training activities, develop protocols, and edit content
  • Interest in Learning & Development
  • Technical aptitude and ability to learn complex new tools
  • Strong feedback and coaching skills
  • Knowledge of the healthcare or pharmaceutical industry is a plus



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