Senior Director of Data Management

**This position has hybrid opportunity after the first 90 days of employment. The first 90 days is full-time on-site**

St. Vincent De Paul of Baltimore has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to SVDP Human Resources Department for consideration.

ABOUT US

Join the St. Vincent de Paul team, where what you do is much more than just a job—it’s a cause. Our staff members are true partners in our mission to help those impacted by poverty achieve their full potential. Their job satisfaction comes from knowing that their work each day has a positive impact on people’s lives. If you are the type of person who is excited and motivated by the idea of doing good for others, and our community, come join us We are looking for high-energy staff members willing to share a commitment for our cause in a workplace filled with other caring people. We offer you a competitive salary, generous benefits, a culture where learning and growth is encouraged, a workplace where employees are highly valued and, most of all, an opportunity to be passionate about what you do every day. We are growing and looking for a passionate person to join our team

SUMMARY

The Sr. Director of Data Management & Quality Assurance is responsible for supporting the strategic vision for organization growth and development through data management, outcome reporting, evaluation, and quality improvement. Ensures each department has high quality measurement systems in place for timely and accurate measurement of key performance indicators (KPI’s). Develops, implements, and maintains a quality assurance system that meets best practice standards and supports continuous quality improvement. Establishes systems to monitor and ensure program compliance with all associated regulatory and grant standards and requirements.

PRIMARY DUTIES

Supervision

• Provides direct supervision of program staff, including Data Coordinators, Data Specialists and Quality Assurance staff.

Data Systems Management

• Provides direct oversight of all SVDP data information systems (Salesforce, HMIS systems, COPA, etc.) ensuring staff training, security configurations, data quality standards, and system configurations align with best practice, maintain compliance, and meet operation and reporting needs.
• Assists with configuration, troubleshooting and integration of administrative data systems (Raisers Edge, Financial Edge, SharePoint, and human resources and payroll systems.
• Ensures data security policies and procedures align with best practices and all data security protocols are implemented consistently in all internal and external data systems, Power Bi, and all other systems used for capturing and reporting and data sharing.

Reporting

• Works with the leadership of the organization to establish, collect, and use key program indicators to measure program outcome metrics and other measures of success in support of the organization’s efforts to deliver on its commitment to high quality services.
• Leads the process of developing and maintaining Power BI reporting systems, including configuration, security settings, and ongoing dashboard reporting that meet the needs of program and organization leadership.
• Oversees timely completion of all grant and program reporting.

Evaluation

• Supports the organization and program evaluation process by leading the creation and analysis for various assessment and survey tools to providing insights into organization performance, stakeholder experiences, quality improvement, and strategic goal setting.
• Works with program and administrative staff to develop annual priority indicators and create systems for monitoring and reporting on these indicators.
• Supports program and department staff with external audits, as needed.

Quality Improvement

• Identifies and mitigates quality and regulatory risks in collaboration with stakeholders.
• Develops, implements, and manages an organization-wide quality improvement and assurance program that systematically leverages data and continuous evaluation to inform organizational decisions, meet best practice standards, and/or improve quality of services and user experience.
• Supports continuous improvement of regulatory and quality systems policies and procedures, maintaining systems for ongoing staff feedback and the delivery of staff training in support of quality improvement processes.
• Establishes and uses program and departmental metrics to support the organization’s efforts to deliver on its commitment to high quality services and support appropriate accountability within the organization.

SECONDARY DUTIES

• Ensures systems training for staff on data, HMIS, performance management processes and procedures are in place and are being delivered effectively.
• Works collaboratively with leadership to ensure that systems are implemented and ensure integration of performance management into the overall culture of the organization.
• Collaborates with the leadership of the organization and consultants to support the identification of opportunities for improving programmatic and operational effectiveness through process and systems improvement.
• Attends staff meetings to discuss outcomes and to engage staff in discussions of the use of data to evaluate program and departmental effectiveness and guide strategic decision making.
• Works collaboratively with the Director for Grants and the Chief Finance Officer to ensure that outcome data is well presented and able to be interpreted.
• Attends key meetings and assists the organization in representing the mission and interests of St. Vincent de Paul to external groups, organizations and service providers.
• Meets directly with the Chief Operating Officer (COO) to review progress in key areas, and advise of any needs, trends, or other issues related to programs and services.
• Creates a positive environment for staff and clients, ensuring that they are adequately trained in CQI processes and procedures and have ongoing vehicles for inclusions and feedback.
• Attends Organization meetings and gatherings.
• Upholds the vision, mission and values of St. Vincent de Paul.
• Other duties as assigned within the scope of the position.

QUALIFICATIONS

• Bachelor’s Degree in relevant field, required, Master’s Degree, preferred.
• 3 years of experience in data management and quality improvement systems.
• Experience in social service program delivery.
• Outstanding oral, written and communication skills with the ability to relate effectively in a courteous, respectful, comfortable, and non-judgmental manner.
• Strong organizational and project management skills, task-oriented, and possessing the ability to manage numerous projects and initiatives simultaneously.
• A strong understanding and interest in the work of SVDP and genuine empathy for the clients of the SVDP programs.
• Demonstrated ability to achieve a high level of proficiency in business productivity software (Office365/Google), data visualization software (Tableau, Power BI, etc) and managing and leveraging data from SaaS CRM tools or similar platforms (Salesforce, ETO, RaisersEdge, Financial Edge, etc).
• Access to an automobile, Driver’s License, and the willingness and ability to travel outside the office as needed to attend meetings.
• Willingness to work a flexible schedule at times to accommodate the demands of the position, including weekend or evening hours
• Understanding and respect for confidentiality.
• Desire and ability to work as a team member.