AI Senior Solution Consultant

2 weeks ago

Palo Alto, United States Tbwa ChiatDay Inc Full time
AI Senior Solution Consultant - Professional Services

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU

Responsibilities

  • Lead Talkdesk Strategic implementations, individually or in partnership with a Project Manager, with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training.
  • Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization.
  • Develop visual representation diagrams of the Customer’s end-client journey.
  • Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems.
  • Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success.
  • Work with customers to track work progress, and create strategies for risk mitigation and contingency planning.
  • Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation.
  • Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests.
  • Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW.

Preferred Background

  • Bachelor's degree in a technical field or significant professional experience in a technical role.
  • 5+ years of experience in Professional Services/Consulting roles or 5+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business.
  • Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred.
  • Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
  • Software implementation or coding experience is a plus.
  • Familiar with creating and managing Web Services (REST APIs).
  • A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
  • Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
  • Engaging personality, polished verbal and written communication skills, and meticulous attention to detail.
  • A passion for helping people solve problems and a proven ability to understand and learn technological concepts.
  • Highly organized self-starter that seeks challenging opportunities.
  • Ability to work cross-functionally in a fast-paced environment.
  • Fluency in written and spoken English, bilingual abilities a plus.
  • Travel requirement: up to 30%.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. #J-18808-Ljbffr

  • AI Solutions Specialist

    2 days ago

    Palo Alto, California, United States Mistral AI Full time

    About Mistral AI">Mistral AI is a leading provider of AI solutions, dedicated to helping businesses succeed in today's fast-paced digital landscape. ">Job Summary">We are seeking an experienced Data Science Engineer to join our team, working closely with customers to understand their needs and deliver tailored AI solutions.">About the Role">This is an...

  • Product Visionary for AI-Native Innovations

    3 weeks ago

    Palo Alto, California, United States Luma AI Full time

    Unlock the Future of Human-Machine InteractionsLuma AI is a pioneering force in shaping the landscape of AI-native products. We are on the lookout for a highly skilled Senior Product Designer to join our Design team and contribute to the development of cutting-edge, world-class product experiences.About the Role:We seek an exceptional individual with a deep...

  • Senior AI Researcher

    3 days ago

    Palo Alto, California, United States Luma AI Full time

    **About Luma AI**Luma AI is committed to advancing human capabilities through multimodal AI. Our mission is to develop intelligent systems that can see, understand, show, and interact with our world.We are seeking a highly skilled researcher to join our foundation models research team. The ideal candidate will have a strong research track-record related to...

  • Senior Enterprise AI Software Development Specialist

    3 weeks ago

    Palo Alto, California, United States Inflection AI Full time

    Role OverviewAt Inflection AI, we are building the first AI platform focused on enterprise needs. We are seeking a skilled Machine Learning Software Engineer to join our team.About UsWe are a public benefit corporation leveraging our world-class large language model to drive innovation in the field of artificial intelligence. Our leadership team is comprised...

  • Applied AI Engineer

    3 weeks ago

    Palo Alto, United States Mistral AI Full time

    The Applied AI Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products. They will work hand-in-hand with customers from the pre-sale stage to post-implementation, ensuring our solutions meet and exceed client expectations.

  • AI-Driven Product Innovation Lead

    3 weeks ago

    Palo Alto, California, United States Luma AI Full time

    Senior Product Designer OpportunityWe are seeking a skilled Senior Product Designer to join our team at Luma AI.About the RoleIn this role, you will play a key part in shaping the future of human-machine relationships and interactions built for AI-native products. As a Senior Product Designer, you will be responsible for creating world-class experiences,...

  • Enterprise AI Solutions Strategist

    1 day ago

    Palo Alto, California, United States Amazon Full time

    Job Description:As an Enterprise AI Solutions Strategist at Amazon, you will play a pivotal role in helping customers leverage the power of generative AI to build intelligent applications. With a deep understanding of foundation models and their applications in enterprise settings, you will engage directly with customers to understand their needs, assist in...

  • AI Engineering

    1 week ago

    Palo Alto, United States Ernst and Young Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The...

  • Solutions Consultant

    2 weeks ago

    Palo Alto, United States Tbwa ChiatDay Inc Full time

    Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We’re proud to be named a...

  • Senior AI Scientist

    3 days ago

    Palo Alto, California, United States ETHEREUM TECHNOLOGIES LLC Full time

    About the JobWe are looking for a talented Senior AI Scientist to lead our research efforts in Deep Learning. The successful candidate will have a strong background in AI and machine learning, with a focus on developing innovative solutions for real-world problems.A competitive salary of $180,000 - $250,000 per year will be offered based on experience and...

  • Senior Deep Learning Researcher for AI Advancements

    3 weeks ago

    Palo Alto, California, United States AI Technologies LLC Full time

    About the RoleAI Technologies LLC is seeking a highly skilled Senior Deep Learning Researcher to drive advancements in artificial intelligence and machine learning.Job DescriptionThis 12-month assignment will focus on developing and applying deep learning techniques to real-world problems in various industries such as healthcare, pharmaceuticals,...

  • Senior Consultant

    1 month ago

    Palo Alto, United States Coretek, Inc. Full time

    Coretek is seeking a Senior Azure Infrastructure Consultant to join our team. This position is the opportunity for continued growth and support to reach Architect level. Coretek Services is an industry leading consulting and managed solutions provider based in Southeastern Michigan built on a foundation of passionate technology professionals that embody our...

  • Senior Consultant

    1 month ago

    Palo Alto, United States Coretek, Inc. Full time

    Coretek is seeking a Senior Azure Infrastructure Consultant to join our team. This position is the opportunity for continued growth and support to reach Architect level. Coretek Services is an industry leading consulting and managed solutions provider based in Southeastern Michigan built on a foundation of passionate technology professionals that embody our...

  • Senior AI Engineer

    1 week ago

    Palo Alto, California, United States AISERA Full time

    About AISERAAISERA is a leader in AI-powered business transformation, offering innovative AI Copilot solutions that drive revenue growth and enhance customer experiences. Our AI Copilot utilizes industry-specific Large Language Models (LLMs) to deliver personalized interactions and automate requests through sophisticated AI workflows. With 400+ integrations...

  • Sr. Software Engineer, Generative AI

    3 weeks ago

    Palo Alto, United States Ai Brainer Full time

    The company is committed to leveraging AI to develop innovative features and products that enhance user experience in their matchmaking services. The role involves conducting applied research in Generative AI, developing prototypes, and implementing AI-driven features in production. Collaboration with other engineers and product managers is essential to...

  • Senior Consultant, Azure

    2 months ago

    Palo Alto, United States Coretek, Inc. Full time

    Coretek is seeking a Senior Azure Infrastructure Consultant to join our team. This position is the opportunity for continued growth and support to reach Architect level. Coretek Services is an industry leading consulting and managed solutions provider based in Southeastern Michigan built on a foundation of passionate technology professionals that embody our...

  • Senior AI Architect

    3 weeks ago

    Palo Alto, California, United States Qualified Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior AI Architect to lead our technical team. This role is ideal for someone who has a deep understanding of deploying scalable AI systems and has a track record of innovation and excellence in a high-stakes environment, preferably with both hyperscaler and startup experience.Key...

  • Enterprise AI Software Development Engineer

    3 days ago

    Palo Alto, California, United States Inflection AI Full time

    Company OverviewInflection AI is a public benefit corporation leveraging our world-class large language model to build the first AI platform focused on enterprise needs. We are an organization passionate about building innovative solutions, enjoy working together, and strive to hire individuals with diverse backgrounds and experience.We value and support our...

  • AI Solutions Software Engineer

    3 weeks ago

    Palo Alto, United States DwellFi, Inc. Full time

    AI Solutions Software Engineer Job Summary We are seeking a talented and motivated AI Engineer to join our team and play a key role in developing and implementing innovative AI solutions using LangChain or Llama. The ideal candidate will possess a strong understanding of AI concepts, experience working with relational databases like PostgreSQL and vector...

  • Senior AI Research Scientist

    3 days ago

    Palo Alto, California, United States Amazon Full time

    Company Overview: At Amazon, we are committed to a diverse and inclusive workplace. We strive to create an environment where employees feel valued, respected, and empowered to innovate and excel.">About the Role: We are seeking a highly skilled and experienced Senior AI Research Scientist to join our team of scientists and engineers who develop and deploy...