Heroku Account Partner Director

1 week ago

San Francisco, United States Salesforce Full time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Customer Success

About Salesforce:
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Description:
Heroku's Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Heroku.

Overview of the Role:
We are currently seeking an Account Partner Director to join our growing Heroku Professional Services sales team Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success.

Your primary goal is to help customers generate significant business value from their Salesforce investment.

Your Impact:

  • Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers.
  • Facilitate qualification, deal cycle participation, account reviews and value assessments.
  • Accountable for bookings, revenue, margin, CSAT, and value delivered.
  • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology.
  • Act as a trusted advisor to our customers to accelerate value and improve customer outcomes.
  • Pilot awareness within a micro-vertical to develop repeatable motions.
  • Serve as a key SME, leader, and services consultant to our sales teams.
  • Serve as the liaison between internal and external teams.

Required Qualifications:

  • 6+ years of experience owning or leading a book-of-business.
  • 8+ years of experience working within a consulting landscape.
  • App-development background to manage GTM around a highly technical product.
  • Experience selling professional services related to digital transformation.
  • Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements.
  • Capable of building assets from scratch including marketing, sales and strategy solutions.
  • Experience with global procurement leads to settle pricing and deal strategy.
  • Skilled in maneuvering and working with the C-Suite during a strategy cycle.
  • Background in delivering critical initiatives and/or programs for a firm-based model or product company.
  • Degree or equivalent confirmed experience required.

Accommodations:
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $189,670 to $253,760.

For Colorado-based roles, the base salary hiring range for this position is $172,445 to $230,685.

For Washington-based roles, the base salary hiring range for this position is $172,445 to $253,760.

For Washington D.C based roles, the base salary hiring range for this position is $189,670 to $253,760.

For Maryland based roles, the base salary hiring range for this position is $189,670 to $253,760.

For California-based roles, the base salary hiring range for this position is $189,670 to $253,760.

For Hawaii-based roles, the base salary hiring range for this position is $172,445 to $230,685.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

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