Help Desk Analyst

1 month ago


boston, United States Apex Systems Full time

Job Title: Help Desk Analyst

Location: Charlestown, MA

Duration: 3+ Month Contract

Position Description:

Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player.

Responsibilities:

  • Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand.
  • Create incidents for incoming customer issues in ServiceNow.
  • Assist customers with pre-documented entry-level tasks, such as password resets, lockouts, and other quick fixes.
  • Escalate cases as needed when a task is either undocumented or if the task will exceed 30 minutes.

Required Skills:

  • Associate degree or equivalent entry-level IT experience preferred.
  • Experience with Office 365.
  • Experience doing password resets via Active Directory.
  • Experience using the ticketing system ServiceNow.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
  • Excellent listening, verbal, and written communication skills.
  • Ability to work independently to prioritize your efforts and manage your time effectively.
  • Exceptional customer service and de-escalation skills.
  • Work experience in a customer service or call center role is a plus.


  • Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the search for a proficient Help Desk Analyst II to become a part of our team. As a key member of our team, you'll be tasked with providing technical assistance to our workforce, ensuring the seamless operation of our IT systems at our local office. This role is based in Boston, Massachusetts, and provides a short...

  • Help Desk Analyst

    2 months ago


    boston, United States Apex Systems Full time

    Job Title: Help Desk Analyst Location: Charlestown, MADuration: 3+ Month ContractPosition Description:Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to...

  • Help Desk Manager

    3 weeks ago


    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Manager in Boston, Massachusetts. This role revolves around the non-profit industry and entails overseeing the help desk to support internal employees in a Windows environment. The Help Desk Manager will be working remotely and occasionally traveling to...


  • Boston, United States Piper Companies Full time

    Piper Companies is seeking an IT Service Desk Analyst to join a biotech company located in Boston, MA. The role will be on-site 5 days a week. The IT Service Desk Analyst will be responsible for performing Tier 1 incident and inventory management for all end user computing devices, workstations, and AV equipment.Responsibilities of the IT Service Desk...

  • Service Desk Analyst

    1 month ago


    boston, United States Insight Global Full time

    Salary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...

  • Service Desk Analyst

    1 month ago


    Boston, United States Insight Global Full time

    Salary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...

  • Service Desk Analyst

    4 weeks ago


    boston, United States Insight Global Full time

    Salary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...

  • Help Desk Specialist

    4 weeks ago


    Boston, Massachusetts, United States NANA Regional Corp Full time

    Job SummaryWe are seeking a skilled Help Desk Operator to provide expert customer service and technical support to our customers. The ideal candidate will have excellent communication skills, strong analytical and problem-solving abilities, and the ability to analyze data to identify trends and issues.Responsibilities Provide expert customer service by...

  • Help Desk Technician

    2 months ago


    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration12 Duration UnitMonth(s) Req Description DescriptionThis position is a part of the Help Desk group at the Massachusetts General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. As the Help...

  • Service Desk Analyst

    2 months ago


    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration6Duration UnitMonth(s)- Contract to hire Req Description DescriptionThe Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them...


  • Boston, United States Robert Half Full time

    Job Title: Help Desk SpecialistJob Description:We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech...


  • boston, United States Robert Half Full time

    Job Title: Help Desk SpecialistJob Description:We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech...


  • boston, United States Robert Half Full time

    Job Title: Help Desk SpecialistJob Description:We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech...


  • boston, United States Hamilton Barnes 🌳 Full time

    We are actively hiring for an IT Help Desk Specialist!What You Can Expect in this RoleTo deliver High-Quality Customer Service for a Multi Billion Dollar Business in AmericaExpand your skillset and have clear Career Progression set out from the startSupport an International Business with Global OfficesResponsibilitiesProvide support to employees of all...


  • boston, United States Hamilton Barnes 🌳 Full time

    We are actively hiring for an IT Help Desk Specialist!What You Can Expect in this RoleTo deliver High-Quality Customer Service for a Multi Billion Dollar Business in AmericaExpand your skillset and have clear Career Progression set out from the startSupport an International Business with Global OfficesResponsibilitiesProvide support to employees of all...


  • Boston, United States Hamilton Barnes 🌳 Full time

    We are actively hiring for an IT Help Desk Specialist!What You Can Expect in this RoleTo deliver High-Quality Customer Service for a Multi Billion Dollar Business in AmericaExpand your skillset and have clear Career Progression set out from the startSupport an International Business with Global OfficesResponsibilitiesProvide support to employees of all...

  • IT Support Analyst

    1 month ago


    Boston, United States Insight Global Full time

    Job DescriptionJob DescriptionThis role is 100% onsite 5 days a week and will remain this way throughout the duration of the multiyear long contract. Must-haves- 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years)- Proven expertise with positive customer service skills and communication skills-...


  • Boston, United States Piper Companies Full time

    Piper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.Responsibilities of the IT Service Desk II:·Respond to incoming incident...


  • Boston, MA, United States Robert Half Full time

    Job Title: Help Desk SpecialistJob Description:We are looking to hire a skilled Help Desk Specialist to provide technical assistance to our workforce. You will be responsible for answering inquiries, troubleshooting technical issues, installing and configuring hardware and software, and implementing preventive measures to avoid future tech...


  • Boston, United States Piper Companies Full time

    Piper Companies is looking for an IT Service Desk II to join an established biotech company located in Boston, MA. for an onsite (5 days per week) contract opportunity. Responsibilities of the IT Service Desk II:This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.Respond to incoming...