Network Support Specialist

2 weeks ago


seattle, United States Avanciers Full time

Avanciers is a hiring Network Support Specialist in Seattle WA. one of our Fortune 500 clients. This is a Contract with the client.


Network Support Specialist

Seattle WA

Contract

Description:

Convey program content and requirements as described in the Data Privacy Program Guide and represented on the Data Privacy Enterprise Dashboard to suppliers and buyers. Take phone calls to gather information about the supplier service(s) and provide a smooth handover for submission reviewers in the CRM case.

Key Responsibilities

  • Provide instruction to Buyer/supplier when an Approval is missing
  • Execute update requests from Global Contract Office per SOP
  • Respond to Profile update requests per SOP
  • Own all aspects of SOP compliance. (Profile, DPR review/accept, remove InA/SaaS/PCI). (Audit and Compliance)
  • Respond to PO compliance cases per SOP, reset forms, escalate to FTEs for scope decisions
  • Recognize and report data incidents sent in by suppliers
  • Proactive engagement to get suppliers compliant if bandwidth allows
  • Take on new procedures as agreed by program leadership and if bandwidth allows
  • Develop training based on QC recommendations
  • Targeted training, upskilling
  • New employee training
  • Leading client calls
  • Quality audits and review
  • Managing escalation and identifying root causes
  • Prepare training plan for the development of the team
  • Support DTP review
  • UAT testing and suggestions
  • Supporting managing tickets as required


Qualifications Basic

  • 2+ years of experience in the relevant field


Preferred

  • Graduation
  • Certifications Requirements (Preferable): Certified Information Privacy Professional (CIPP) or a Certified Information Systems Security Professional (CISSP)
  • Program or Project Management & Stakeholder Management
  • Ownership of Governance activities pertaining to contracts that include Managing due diligence of engagements
  • Handle escalations appropriately
  • Has managed critical operational processes, with SLA/KPI and metrics responsibility
  • Strong analytical, problem solving and customer orientation
  • Ability to work with international teams and take direction



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