LingaTech | Contact Center Systems Analyst | harrisburg, pa

5 days ago

harrisburg, United States LingaTech Full time

Location: Harrisburg, PA - Candidates must be PA residents.

Position Type: Hybrid 1 day per week in office

Contract Length: 6 months, contract to hire


** Candidates must be US Citizens or Permanent Residents **


Position Overview:

This role is a technical position primarily responsible for implementation, upgrades, troubleshooting, on-going maintenance and administration of the contact center systems, voice network, and other related applications.


This position monitors contact center systems and their interactions, work with the vendors for specific applications, prepare reports, respond to telecom requests, provide tier III support, and make recommendations for improving system performance. This position performs at a high level of complexity with a high level of proficiency under minimum supervision.


Required Skills:

  • Bachelor’s degree in Computer Science or Information Technology (IT)
  • 4 years of experience or equivalent combination in education, training and/or certification(s).
  • Knowledge of VMWare virtual server platforms to troubleshoot and support the Voice and Contact Center solutions.
  • Proficient knowledge of the principles and practices of client server networks, voice networks, business process automation.
  • Demonstrated analytical skills and problem solving.
  • Proficient knowledge and skills in Microsoft Operating Systems, relational database concepts, telephony concepts, and any other relevant programming and server-based systems.
  • Ability to plan, organize and work on multiple tasks simultaneously.
  • Track record analyzing moderately to complex information to draw alternative conclusions.
  • Proven ability to learn and support new hardware, software and operating systems and apply innovative business solutions.
  • Advance communication skills (written and verbal); presentation skills; interpersonal skills; analytical; and consulting-type skills.
  • Demonstrated ability to resolve problems professionally and promptly; able to manage stressful situations.
  • Demonstrated willingness to challenge norms, suggests or implements changes to improve team’s or cross-team performance.
  • Competent skills to debug and dig deeply into the most complex specific tasks to uncover root cause and provide solution(s).
  • Partner with other Information Technology (IT) department, function users and vendors to provide guidance, manage project implementation or users support.
  • Demonstrated ability to read computer vendor specifications and technical product manuals for implementation, customization and/or administrative purposes.
  • Demonstrated ability to logically diagnose problems and implement software fixes or customizations as needed to resolve outstanding issues.
  • Strong ability to analyze and design new large-scale IT systems and modifications.

Duties:

  • Analyze data to define the desired results of the applications, the restraints upon systems design, and the relationships of the application to other systems, and the controls to be placed on system operation.
  • Maintain call flow, architecture, inter-system dependencies, and the documentation supporting this.
  • Monitor and analyze system traffic, including voice capacity and performance and collaborate with the vendor to ensure client's needs are met.
  • Create or modify telephones, user objects and other configurations in a server-based contact center telephony environment.
  • Perform analysis, diagnosis, and resolution of end user telephony issues and problems, escalating issues with and working directly with technical support (vendors) when necessary.
  • Evaluate upgrades to determine changes needed before implementation.
  • Responsible for providing assistance and technical support for network design activities.
  • Participate in security and vulnerability meetings and discussions and help in meeting compliance timelines for updates, patches and vulnerabilities identified by the Information Technology (IT) Vulnerability Team.
  • Linux Server application maintenance
  • Collaborate with and influence other IT departments, functional users and vendors to provide guidance and manage project implementation or user support.
  • Execute enterprise deployments for softphones or Unified Communication (UC) clients.
  • Support installation and lead the maintenance of systems, software, and hardware (i.e. Private Branch Exchange (PBX), voicemail, Call Recording System, CTI systems, IVR, Auto Dialer, voice mail etc.
  • Configure and install server hardware, software and peripheral components according to design or installation specifications and ensure operability.
  • Assist with server hardware, database, network and security administrators to create and maintain a robust technical infrastructure.
  • Apply patches, hot fixes and assist with new releases to any of the application server software assigned.
  • Assist in the setup and support of the production environment.
  • Support infrastructure changes based on capacity projections and performance monitoring.
  • Troubleshoot problems getting to the root cause to facilitate solving the problems.
  • Create and maintain thorough documentation.
  • Troubleshoot issues to uncover root cause and provide solutions.
  • Lead the implementation of projects to configure Voice and Contact Center tools, including network, software and hardware.
  • Assist in the evaluation of and selection of infrastructure and applications relevant to Voice and Contact Center solutions.
  • Assign project tasks and areas of responsibility to project team from basic to complex.
  • Scope, plan, design, prioritize and implement multiple projects for contact center and telecommunications solutions.
  • Communicate project updates to business and vendors.
  • Assist with developing project quotes, when needed.
  • Track the telephony hardware inventory and work with Purchasing to restock inventory, as needed.
  • Prepare, configure necessary reports.
  • Assist in deployment of application software to any of the production and non-production environments.
  • Troubleshoot problems as they arise and assist with solving the problems.
  • Create and maintain thorough documentation.
  • Deploy IVR applications and monitors PBX Related Systems to ensure full functionality.

  • LingaTech | Security Operations Center Architect | harrisburg, pa

    2 weeks ago

    harrisburg, United States LingaTech Full time

    Must be US Citizens or Permanent ResidentLocation: Harrisburg, PA - **Local candidates only **** Hybrid Role, 1 day per week on-site **Contract Length: Long-term contract (6-month Contract to Hire)Position Overview:The Senior Security Operations Center (SOC) Architect is responsible for designing, implementing, and optimizing the client’s NextGen SOC...

  • LingaTech | Security Operations Center Architect | harrisburg, pa

    2 weeks ago

    harrisburg, United States LingaTech Full time

    Must be US Citizens or Permanent ResidentLocation: Harrisburg, PA - **Local candidates only **** Hybrid Role, 1 day per week on-site **Contract Length: Long-term contract (6-month Contract to Hire)Position Overview:The Senior Security Operations Center (SOC) Architect is responsible for designing, implementing, and optimizing the client’s NextGen SOC...

  • Contact Center Systems Analyst

    5 days ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - Candidates must be PA residents.Position Type: Hybrid 1 day per week in officeContract Length: 6 months, contract to hire** Candidates must be US Citizens or Permanent Residents **Position Overview:This role is a technical position primarily responsible for implementation, upgrades, troubleshooting, on-going maintenance and...

  • LingaTech | Process Engineer | harrisburg, pa

    2 weeks ago

    harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - Local candidates preferredPosition Type: Hybrid, will need to report on-site for occasional meetingsContract Length: 6 months, extension likelyPosition Overview:The Process Engineer will lead and enhance the delivery of mobile solutions. This role involves collaborating with enterprise architects, development teams, and business...

  • Pinnacle Health Systems CRNA Opportunity in Harrisburg PA

    7 days ago

    Harrisburg, Pennsylvania, United States Pinnacle Health Systems Full time

    About Pinnacle Health SystemsPinnacle Health Systems is a leading healthcare provider in central Pennsylvania, dedicated to delivering high-quality patient-centered care. Our team of experienced professionals is committed to excellence and compassion.### Salary ###$208k-$281k per year, with up to $80k sign-on bonus and unparalleled retirement benefits....

  • Pediatric Physical Therapist Specialist

    1 week ago

    Harrisburg, Illinois, United States Harrisburg Medical Center Full time

    Harrisburg Medical Center is currently seeking a highly skilled Pediatric Physical Therapist Specialist to join our team. As a key member of our interdisciplinary team, you will be responsible for providing high-quality physical therapy services to patients of all ages, with a focus on pediatric care.The ideal candidate will possess excellent communication...

  • Breakfast Server

    2 weeks ago

    Harrisburg, United States Hilton Harrisburg - Harrisburg, PA Part time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Breakfast Server for the Hilton in Harrisburg, PA.ESSENTIAL DUTIES/RESPONSIBILITIESGreets and takes food and drink orders from restaurant customers, serving the orders and accommodating special...

  • Breakfast Attendant

    2 weeks ago

    Harrisburg, United States Hilton Harrisburg - Harrisburg, PA Part time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Breakfast Attendant for the Hilton in Harrisburg, PA.Job Purpose:Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests...

  • PM Dishwasher

    2 weeks ago

    Harrisburg, United States Hilton Harrisburg - Harrisburg, PA Full time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Dishwasher for the Hilton in Harrisburg, PA!Job Purpose:Under general supervision, provides the restaurant and kitchen with clean and sanitary ware. Warm, knowledgeable service and helpful guidance...

  • Mental Health Therapist

    1 week ago

    Harrisburg, Pennsylvania, United States Catholic Charities of the Diocese of Harrisburg, PA Full time

    About the PositionCatholic Charities of the Diocese of Harrisburg, PA seeks a skilled Mental Health Therapist to join our team.

  • Motion Recruitment | Voice Analyst | harrisburg, pa

    5 days ago

    harrisburg, United States Motion Recruitment Full time

    Our Client, a higher education assistance agency is looking for someone to join their team as a Voice Platform Analyst!**This is a hybrid contract to hire role that takes place in Harrisburg, PA**Required Skills &ExperienceProficient knowledge of the principles and practices of client server networks, voice networks, business process automation.Demonstrated...

  • Sap Business Systems Analyst

    4 weeks ago

    harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates onlyPosition Type: HybridContract Length: 7 monthsPosition Overview:The Specialist will have at least three years of experience in SAP, Microsoft Dynamics, and complex systems project management. This role involves acting as a subject matter expert for the SMART Project, overseeing Capital Expenditure Lifecycle and...

  • Sap Business Systems Analyst

    4 weeks ago

    Harrisburg, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates onlyPosition Type: HybridContract Length: 7 monthsPosition Overview:The Specialist will have at least three years of experience in SAP, Microsoft Dynamics, and complex systems project management. This role involves acting as a subject matter expert for the SMART Project, overseeing Capital Expenditure Lifecycle and...

  • Business Strategy Analyst

    6 days ago

    Harrisburg, Pennsylvania, United States Aston Carter Full time

    Job Title: Business Strategy AnalystWe are seeking a skilled Business Strategy Analyst to join our team in Harrisburg, PA. As a key member of our organization, you will be responsible for conducting thorough research and analysis to support the development and implementation of effective business strategies.About the Role:You will work closely with...

  • Need Mainframe Operations Analyst in Harrisburg, PA

    1 week ago

    Harrisburg, United States SARUM LLC Full time

    Job DescriptionJob DescriptionWe have a Contract assignment available with our client in Clearfield, PA Position: Mainframe Operations AnalystLocation: Harrisburg, PADuration: 6+ Months ***The method of interview is via Teams with the candidate's participation with video-enabled.******This position will be teleworking. Candidates must reside within...

  • Line Cook

    2 weeks ago

    Harrisburg, United States Hilton Harrisburg - Harrisburg, PA Full time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Cook for the Hilton in Harrisburg, PA.Job Purpose:Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. Warm,...

  • Lead Infant Educator

    4 days ago

    Harrisburg, Pennsylvania, United States Kiddie Academy of Harrisburg, PA Full time

    Unlock a Rewarding Career in Early Childhood EducationWe are seeking an exceptional Lead Infant Educator to join our team at Kiddie Academy of Harrisburg, PA. As a dedicated professional, you will play a vital role in shaping the educational journey of our youngest learners.About the Role:Create engaging lesson plans using our comprehensive Life Essentials...

  • Banquet Set Up Coordinator

    4 days ago

    Harrisburg, Pennsylvania, United States Hilton Harrisburg - Harrisburg, PA Full time

    Job OverviewWe are seeking an experienced and skilled Banquet Set Up team member to join our team at the Hilton Harrisburg in Harrisburg, PA. This role is a great opportunity for individuals who are passionate about providing exceptional service and ensuring seamless event execution.

  • Travel Healthcare Specialist

    3 weeks ago

    Harrisburg, Illinois, United States Harrisburg Medical Center Full time

    Company Overview:Harrisburg Medical Center is a healthcare organization dedicated to providing quality patient care and fostering a supportive work environment.Salary:The estimated salary for this position is $120,000 - $150,000 per year, depending on experience.Job Description:We are seeking a Travel Physical Therapist to join our team in Harrisburg,...

  • Sap Business Systems Analyst

    4 weeks ago

    Harrisburg, PA, United States LingaTech Full time

    Location: Harrisburg, PA - local candidates onlyPosition Type: HybridContract Length: 7 monthsPosition Overview:The Specialist will have at least three years of experience in SAP, Microsoft Dynamics, and complex systems project management. This role involves acting as a subject matter expert for the SMART Project, overseeing Capital Expenditure Lifecycle and...