Consulting Senior Manager, Insurance Practice

2 weeks ago

Chicago, United States West Monroe Experienced Full time

Are you ready to make an impact?

West Monroe is hiring a Senior Manager with prior consulting project management experience to join our growing Insurance practice in our Chicago office.

West Monroe has been delivering significant value to insurance carriers and brokers for over a decade, particularly through portfolio work for private equity firms and significant work in data, analytics, and AI. After formalizing its insurance practice earlier this year, the practice’s growth comes at a critical time as insurers face historic inflation and claims cost, increased M&A activity, and the pressure to integrate advanced technologies such as AI and machine learning.

In this role you will be responsible for delivering business and technology solutions to Insurance organizations specifically partnering with our clients around customer engagement development, designing and building modern data platforms, identifying areas to leverage automation within claims and contact centers to drive lower administrative costs, and insurance analytics. Our team assists carriers and brokerages uncovering opportunities, developing clear roadmaps, and working toward improved outcomes.

In this role, you will:

  • Possess a deep understanding of the insurance industry and value chain for both carriers and brokerages.
  • Understand how carriers and brokers leverage data as a strategic asset to improve risk management, reduce losses, and increase financial value.
  • Enhance productivity and effectiveness in sales and underwriting through AI by helping insurance companies meet customer expectations for digital capabilities.
  • Provide strategic guidance to help insurance clients navigate industry challenges, optimize operations, and drive sustainable growth.
  • Lead and mentor a motivated team of professionals by actively monitoring employee development, performance management, and training.
  • Solve complex client issues and act as their change agents by overseeing the overall project(s), with ultimate responsibility for success or failure of the engagement.
  • Serve as Account Manager to coordinate client activity, identify cross-sell opportunities, manage follow-up, and ensure consistent WMP experience.
  • Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports, and project plans.

What You’ll Need To Succeed

  • Prior consulting experience as a Senior Manager, minimum of 3 years as a Manager +.
  • Depth in the Insurance value chain and a perspective on where the industry is headed in the future.
  • Strong background working within the insurance industry, specifically with customer relationship strategies, technology modernization, and operations transformation.
  • Excellent leadership, organizational, verbal and written communication skills.
  • Willingness to travel.
  • A respect for diverse experience and thought.

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices. Information on our competitive total rewards package, including our bonus structure and benefits is available. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.

West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.

At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.

Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.

West Monroe is an Equal Employment Opportunity Employer. We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.

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