Request Technology, LLC | Operational Readiness Coordinator | chicago, il
7 days ago
***We are unable to sponsor for this permanent full-time role***
***Position is bonus eligible***
Prestigious Financial Institution is currently seeking a Operational Readiness Coordinator. Candidate will work closely and collaboratively with Development, Technical and Business teams to lead sustainable change processes. Candidate will be collecting and analyzing planned changes for risk and impact across the technology and business domains. This person also reviews the evidence and acceptance criterion collected as part of the release workflow and attests to its completeness.
Responsibilities:
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support the delivery and management of communications.
Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
Review release “gate” acceptance criteria for movement of releases between stages
Conduct impact analyses, assess change readiness and identify key stakeholders.
Provide input, document requirements and support the design and delivery of training programs.
Track and report issues
Support change management at the organizational level
Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption
Continually work towards making improvements in the change process
Stay current on trends and regulations to ensure effectiveness and compliance
Qualifications:
- 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)
- Experience and knowledge of change management principles, methodologies and tools.
- Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
- Ability to work with a team, ensuring team efficiency
- Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint).
- Requires a broad knowledge of ServiceNow
- Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience.
- Eight or more years of experience in change management.
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