Resident District Manager
2 weeks ago
Reporting to the Vice President of Hospitality, the Resident District Manager at Georgetown University will lead one of the largest collegiate food and beverage operations in the DC Market. Georgetown Dining provides students, faculty and staff with an enormous variety of dining choices which include:
- Residential dining, each with its own unique look, feel, and localized menu.
- Approximately 10 retail outlets, including Starbucks, Einstein Bagels, Chick-fil-A, and grocery/convenience stores.
- Georgetown Catering is the on-campus provider for all VIP events, departments, and student groups.
- Oversight of Georgetown Law School dining services.
The successful candidate will demonstrate the capacity to serve as a thought leader to keep the overall dining program at the forefront of trends and best practices and will:
- Possess a track record of progressive leadership skills - both within area directly relevant to Georgetown Food and the broader institution - and the ability to influence and manage strategic and organizational change.
- Work in partnership with the client and management team, providing daily operational oversight and strategic advice and expertise in all things related to dining.
- Have strong human resource and financial management skills with full P&L responsibility.
- Have strong culinary skills with a focus on training and execution.
- Possess an ability to build social capital and develop critical relationships throughout the University.
- Bring a strong business sense and entrepreneurial skill set to the position.
- Maintain a competitive outlook, constantly scanning for trends and evolving preferences that impact campus dining and student satisfaction.
- Possess an understanding of organizational dynamics with an ability to build, retain and recruit a diverse and inclusive management team that empowers staff to reach personal and professional goals through a supportive work environment.
- Focus on positive employee relations, succession planning and professional development.
- Demonstrate knowledge of facilities management, including maintenance services, capital planning and renovations.
- Demonstrate a high level of personal energy, professional ethics, and integrity.
- Manage all facets of the account including retail sales, finance, human resources, and dining operations with full P&L accountability.
- Drive retail and catering sales growth and profitability, while maintaining a hospitality centric program.
- Develop short- and long-term operational strategies in partnership with client and Aramark senior team members to provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost-effective manner.
- Create a culture of culinary excellence and customer service that embraces the diversity of Georgetown University.
- Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques.
- Maintain a close working relationship with partner groups in functional areas, including Safety & Risk, Health & Wellness, Sustainability, Dining and Retail Operations, Human Resources, Finance, Marketing, Supply Chain and Compliance.
- Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.
In order to be prepared for this leadership role, qualified candidates will possess:
- Experience leading Collegiate Hospitality dining services is required.
- Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.
- Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction.
- Confirmed ability to hire, assess, develop and grow hard-working talent.
- Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
- Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership.
- Proven success in a repeatable business model, including leading through change and turnaround initiatives.
- Bachelor’s degree is generally required to be successful; advanced degree in business or related field is preferred.
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