Senior Technical Consultant

3 weeks ago

McLean, United States Appian Full time
Senior Technical Consultant (Top Secret Clearance)

Experienced Hire Customer Success McLean, Virginia

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer Success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life.

We are seeking a Senior Technical Consultant to join our Customer Success Public Sector team. In this role, you will engage with our customers post-sales to develop software solutions on the Appian platform. Your primary responsibility will be to help lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s low-code platform for our commercial clients.

This includes working within an agile environment to understand our client’s business processes and technical needs, launching new relational data models in production, developing APIs to integrate with multiple systems, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client’s technical teams and business users throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position are required to withhold Government Security Clearances and will have the opportunity to work in a flexible, hybrid environment. If you are not already located in the surrounding McLean, VA area, your willingness to relocate will be a contingency for this position.

To be successful in this role, you need:

  • Passion for mentoring/developing others and experience leading small teams through post-sale software implementation
  • Ability to work with clients to define business processes and gather functional and technical system requirements
  • Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
  • History of success on cross-functional teams; experience building products using agile methodologies
  • Basic understanding of object-oriented programming, experience working with relational databases and database design/data modeling, and SQL skills
  • Knowledge of software testing practices; integrations experience using APIs such as REST and SOAP; familiarity with Amazon Web Services (AWS) and other technologies (preferred)
  • An Active Government Clearance (Top Secret or higher, without any limitations) is required for this opening
  • Ability and interest to maintain an Active TS:SCI Clearance
  • 3+ years of experience with hands-on software development or technical consulting
  • B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
  • Willingness to travel; 10% or less annually to support customer engagement

Some of the tools and resources we will equip you with include:

  • Training: Comprehensive onboarding and Appian training, along with a CS specific bootcamp to prepare you for your first client project.
  • Growth: Continuous learning opportunities through companywide knowledge shares, continuing education sessions, and free online trainings.
  • Career: CS career planning concentrates on three main tracks - technical, focus, and business with an advisor for guidance.
  • Culture: Appian’s customer success group is expanding while maintaining a strong community feel with monthly social events.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize complex processes. For more information, visit appian.com.

Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

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