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B2B Customer Service Representative
2 months ago
Company Description:
Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.
AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on-time.
AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Houston, Toluca, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.
AEG Core Values:
- Excellence & Teamwork
- Entrepreneurship & Innovation
- Respect & Trust
- Always Do What's Right
Position Description
We are looking to hire a B2B CSR to contribute to helping AEG provide first-class service to our customers and vendors. This position will support our CSR Team with customer inquiries on AR invoices, assist with our Expediting Team efforts to help bring in source documents quickly and assist with our Vendor Reconciliation processes. The ideal candidate will be solutions-oriented, self-driven, and motivated to solve issues, have familiarity with Accounts Receivable and Accounts Payable processes, and have solid communication skills with proper email etiquette, with the ability to follow up and see issues through to resolution.
Responsibilities:
- Participate in all AR invoice inquiry resolution aspects, expediting source documents and vendor reconciliation.
- Assist with CSR, Expediting, and Vendor Reconciliation inboxes
- Input data for sales order and vendor reconciliation worksheets
- Assist with reconciling various credit card statements
- Assist with obtaining source documents for expedited processing
- Communicate daily with customers, vendors, and internal teams
Required Skills, Abilities, and Experience:
- Associate degree in Business is required.
- Bachelor's degree in Business preferred.
- Solutions-oriented with an eye for resolving issues.
- Detail-oriented with excellent organizational experience.
- 2+ years experience in Accounts Payables & Accounts Receivable.
- Self-motivated and proactive to identify issues and recommend solutions.
- Able to manage time effectively and meet deadlines.
- Contributes to building a positive team and experience for our customers and vendors.
- Solutions-oriented to resolve issues.
- Well organized with excellent written skills, including proper email etiquette and oral communication skills.
- Self-motivated and proactive in identifying issues and recommending solutions.
- Able to manage time effectively.
- Dependable and committed to the organization.
- Contributes to building a positive team spirit and treats others with respect.
