ClearpointCo | Desktop Support Analyst | houston, tx

3 days ago


houston, United States ClearpointCo Full time

Excellent opportunity for a contract to hire working for a stable company located in the West Houston area. This is a 5 day a week on-site role. The hiring manager is ready to interview and identify the ideal candidate to start as soon as possible.


TITLE: Desktop Support Analyst

LOCATION: West Houston

TYPE: Contract to hire opportunity

RATE: $24.00 - $28.00 Per Hour (DOE)


***NO THIRD PARTIES PLEASE***


SUMMARY:

Our client is looking to add a Desktop Support Analyst to their team. The qualified candidate will provide support to end-users on a variety of issues by identifying, researching, and resolving technical problems.

Will follow documented processes and procedures to ensure quality controls and quality assurances are in place for all aspects of the support services role from customer service to software and hardware are maintained. The Technical Specialist will be the first point of escalation on service issues.


DUTIES:

- Respond to incoming calls

- Evaluate, and priorities incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.

- Responsible for account administrations of the company used systems and applications.

- Troubleshoot, resolves, integrate, install, support, and maintain – software, operating systems: - Windows.

- Provide technical installation and maintenance of hardware and system software.

- Contact software and hardware vendors to request service regarding defective products.

- Image and configure computers using Image X.

- Assigns; logs; tracks; and prioritizes trouble tickets in the company ticketing system.

- Handles all aspects of incoming/open tickets (i.e. calls after hours; weekends; as well as rotating schedule).

- Works with team members to identify issues and trends and suggests long-term strategies to help mitigate future issues.

- Creates and maintains support documentation as needed.


REQUIREMENTS:

- 4+ years of desktop support experience

- Desktop support experience, (Hardware, software and OS)

- Assigns; logs; tracks; prioritizes and escalates tickets in the company ticketing system.

- AD/Azure experience (account creation, user management)

- Troubleshoots, resolves, integrates, installs, supports and maintains

- Microsoft Windows Operating systems, Software, Microsoft applications, O, Java, In-House applications, operating systems/applications, smartphones, VoIP, VDI/Citrix, scanner, browser, printer (MFP), Epson Validator, Debit/label Printer, Cummin Currency Counter, IFX(1pass) scanner, Ceridian Clock, VPN, Wi-Fi, network connectivity and Hardware.

- SCCM deploying package troubleshooting

- Troubleshooting and problem analysis techniques.

- Ability to multi-task, prioritize and manage workload and perform under pressure to meet SLA’s and thrive in a busy environment, is essential.

- Excellent interpersonal, verbal, and written communication skills, are required.

- Must be a self-starter, quick learner, and highly motivated, ability to work in a flexible, team-oriented environment, is required.

- Associate degree or technical institute degree/certificate in Computer Science, IS, or another related field, required

- Or equivalent work experience instead of a degree. (minimum of 4 year’s work-related experience)


EDUCATION:

- Associate's degree or technical institute degree/certificate in Computer Science, IS, or equivalent work experience in lieu of degree.

- A+/Network+ Certificate is required.



  • Houston, Texas, United States ClearpointCo. Full time

    ClearpointCo. Seeks a Seasoned HRIS Expert**Job Summary:**We are seeking an accomplished HRIS Systems Specialist to join our team at ClearpointCo. As a key member of our organization, you will be responsible for ensuring the seamless integration and optimal functionality of our Human Resources Information System (HRIS). This role requires a deep...


  • Houston, Texas, United States ClearpointCo. Full time

    Job Opportunity in Downtown HoustonAn excellent chance to work as a Python Data Engineer at ClearpointCo. is now available.Job Description:In this role, you will be responsible for designing and implementing data pipelines to support business decisions. You will work closely with our Data Scientists and Business Analysts to ensure that data is properly...


  • Houston, United States ClearpointCo Full time

    Excellent opportunity for a contract to hire working for a stable company located in the West Houston area. This is a 5 day a week on-site role. The hiring manager is ready to interview and identify the ideal candidate to start as soon as possible.TITLE: Desktop Support AnalystLOCATION: West HoustonTYPE: Contract to hire opportunityRATE: $24.00 - $28.00 Per...


  • Houston, Texas, United States ClearpointCo. Full time

    About the Role:">ClearpointCo. is seeking a highly skilled Compensation Analyst to join our team in Houston, Texas.Salary: $30-$33 per hour, DOEAbout the Job:">We are looking for an experienced professional to analyze compensation data and determine job worth and market pricing using the job evaluation process.The ideal candidate will participate in salary...


  • Houston, Texas, United States ClearpointCo. Full time

    Job SummaryWe are seeking a skilled Data Engineer to join our team in Houston, TX. As a Data Engineer, you will be responsible for designing, implementing, and maintaining data pipelines to support our data-driven business.The ideal candidate will have 3+ years of experience in data engineering with a focus on Python and will work closely with our Data...


  • houston, United States ClearpointCo Full time

    TITLE: Facility Emissions Compliance EngineerCLIENT: Oil and GasLOCATION: Houston, TexasTYPE: ContractSALARY or RATE: $75-80/hour DOEURGENCY: Reviewing Resumes NowSUMMARY:The Facility Emissions Compliance Engineer will support the Facilities Engineering Team, reporting to the Facilities Engineering Manager within Emissions ComplianceDUTIES:Experience with...


  • houston, United States ClearpointCo Full time

    TITLE: Project Controls EngineerCLIENT: Oil & GasLOCATION: Houston TexasTYPE: Contract/ Potential Contract-to-HireRATE: DOEURGENCY: Reviewing Resumes NowSUMMARY:The Project Controls Engineer will assist engineering with technical activities associated with the planning, evaluation, execution, tracking, expediting, and reporting requirements for projects and...


  • Houston, Texas, United States ClearpointCo. Full time

    About ClearpointCo.We are a leading organization in the Houston area, consistently ranked as one of the best companies to work for. We offer an excellent opportunity for skilled professionals to grow their careers and contribute to our success.Job Description:We are seeking a highly experienced Python Data Engineer to join our team in Downtown Houston. As a...


  • Houston, Texas, United States ClearpointCo. Full time

    About ClearpointCo.ClearpointCo. is a renowned professional services firm with a strong presence in Houston, Texas.We are seeking an experienced Data Science Leader to spearhead our data science initiatives and drive business growth.Job Description:This role plays a pivotal part in setting the AI & ML agenda, working closely with business units to define...


  • Houston, Texas, United States ClearpointCo. Full time

    We are seeking a highly skilled Cloud Systems Administrator to join our team at ClearpointCo. in Houston, Texas. The successful candidate will have excellent technical knowledge and experience in managing computer software systems.Job DescriptionThis role involves administering Cornerstone LMS, Firstup, and ApprentiScope to ensure high levels of...


  • Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of expanding our team in Houston, Texas, with a Desktop Support Analyst position in the healthcare industry. As a Desktop Support Analyst, your primary function will be to respond to and resolve client support issues involving both hardware and software, manage installations and upgrades, and provide basic...


  • Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Desktop Support Analyst in Houston, Texas, to contribute to our team's operations. This role focuses on supporting our workstation migration projects from Windows 10 2019 Office to Windows 11 Office 365 platform. The Desktop Support Analyst will be involved in a range of tasks including technical...


  • houston, United States eTeam Full time

    Job Title: Network & Deskside Support TechnicianLocation: Houston, TX 77010 (Onsite)Duration: 12+ monthsPay Rate: $28 to $32/hr on W2Job Description:An eligible candidate should have expertise in both end-user computing and network support, along with the following skill set and responsibilities, and be prepared to take on on-call duties.Deskside...

  • Business Analyst

    1 month ago


    Houston, United States ClearpointCo Full time

    Title: Business AnalystClient: Oil & GasLocation: Houston, TXType: ContractPay: $50+/hour DOEOur client in the energy industry is looking for a Business Analyst. The Business Analyst will help analyze design and recommend improvements to business processes and data flows. On projects or system enhancements, the Business Analyst will gather requirements,...

  • Business Analyst

    1 month ago


    houston, United States ClearpointCo Full time

    Title: Business AnalystClient: Oil & GasLocation: Houston, TXType: ContractPay: $50+/hour DOEOur client in the energy industry is looking for a Business Analyst. The Business Analyst will help analyze design and recommend improvements to business processes and data flows. On projects or system enhancements, the Business Analyst will gather requirements,...


  • Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Desktop Support Analyst in Houston, Texas. This role falls within the technology industry and will primarily be based in a traditional office setting. As a Desktop Support Analyst, you will be responsible for handling a variety of tasks related to computer...


  • Houston, Texas, United States ClearpointCo. Full time

    Job DescriptionClearpointCo. is seeking a skilled Production Engineer to join our team.The estimated salary for this position is $75-80 per hour, depending on experience and qualifications.Key Responsibilities:To manage, manipulate, and merge large datasets which feed surveillance tools and workflows.To develop and maintain existing and new surveillance data...


  • Houston, Texas, United States ClearpointCo. Full time

    Job OverviewThe Enterprise Cloud Systems Administrator will manage computer software systems with a primary focus on Cornerstone LMS to ensure high levels of availability, functionality, and security for ClearpointCo.'s Operating Units. This role will support application maintenance, assist in implementing policies to ensure efficient system use, and act as...

  • Business Analyst

    4 weeks ago


    Houston, TX, United States ClearpointCo Full time

    Title: Business AnalystClient: Oil & GasLocation: Houston, TXType: ContractPay: $50+/hour DOEOur client in the energy industry is looking for a Business Analyst. The Business Analyst will help analyze design and recommend improvements to business processes and data flows. On projects or system enhancements, the Business Analyst will gather requirements,...


  • Houston, Texas, United States ClearpointCo Full time

    Job SummaryWe are seeking an experienced Sustainability Engineer to join our team at ClearpointCo. In this role, you will support the Facilities Engineering Team in ensuring compliance with environmental regulations.About the RoleThe successful candidate will have a strong background in design and construction, with experience in managing projects from...