Vice President of Professional Services

3 weeks ago

Boston, United States Creatio Full time

We`re looking for a Vice President of Professional Services who will own the development, delivery, and ongoing management of Creatio Delivery Assurance Services and delivery teams. The leader with a strong background in software implementation methodology and professional services, and best practices, ideally across multiple verticals and methodologies.

Reporting directly to our Chief Customer Officer, you will have the opportunity to make a significant impact on Creatio growth. The role will be based on the East Coast.

Key Responsibilities:
  • Continuously build and optimize a strong, performance-based Delivery Assurance Services team.
  • Effectively lead change as the business continues to scale and evolve.
  • Hands-on coaching and mentoring for Managers, Directors and team members, growing talent internally and externally.
  • Attract and retain top talent; develop a local employer brand to help drive local PS recruitment.
  • Plan and manage budgets, monitor monthly spend, driving cost efficiencies.
  • Own and expand catalog of advanced supporting services creates maximum value for all customers across the portfolio, across all phases of the customer journey and lifecycle.
  • Become active in the extended community of partners, analysts, prospects, and customers.
Skills and Experience:
  • Seasoned software implementor with experience from Large Enterprise to SMB across multiple implementation and development methodologies, frameworks, and supporting elements (Agile, Scaled Agile, Waterfall, SCRUM, etc).
  • 5+ years of experience leading a global services team or practice.
  • Experience across multiple verticals or a broad enterprise platform.
  • Experience crafting scalable offerings for onboarding customers in both Self-Managed and SaaS environment.
  • SaaS Cloud software implementation and delivery experience. Helpful to have experience with both configured solutions and customizable solutions with high extensibility.
  • Expert English authoring, communication, and presentation skills.
  • Capability to deliver presentations on video and stage.
  • Creative and innovative builder mindset.
  • Experience in training and development of training resources.
  • Helpful to have global experience across regions, time zones, and cultures.
What you should expect from us:
  • The award-winning product (a Leader in Gartner Quadrants) to be proud of.
  • A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
  • Developed customer base in USA and globally.
  • Focus on making our clients successful.
  • Growing partnership network of leading global system integrators.
  • A steady stream of inbound leads (though we expect your team to generate own leads as well)
  • Culture of genuine care, ownership, dedication, and high standards.
  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
  • Creatio offers all team members competitive pay.
  • Paid leave options for life-qualifying events, sicknesses, etc.
  • Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.
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