Director of Sales

2 weeks ago

Key West, United States Hyatt Hotels Corporation Full time

If you're looking for a career with Apple Leisure Group, please click here to view job postings.

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

Shapes and executes an overall sales strategy. Communicates this strategy to the sales team and other business units. Coordinates with marketing management in order to ensure alignment of marketing and sales strategies. Responds to the needs of the sales force by providing necessary resources, offering incentives, and resolving conflicts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce, and develops compensation plans that will maximize productivity. Oversees the customer sales experience and proactively responds to customer concerns.

Candidate Profile

Education and Experience

  • Bachelor's degree or 4 years of equivalent work experience; minimum 2 years experience in a similar position

Required Qualifications

  • Proficiency in reading and writing English (additional language required for certain positions)
  • Must have current/valid Florida Real Estate License

Successful Candidates Will Be Willing To:

  • Work in close contact with the general public in sales and marketing situations that require strong communication and customer service skills
  • Openness to adapt to different cultural contexts based on location
  • Must be willing to work weekends and holidays as required by business needs
Job Specific Tasks

Managing the Sales Experience

  • Manage the sales floor to ensure customer tour flow is efficient and conducive to sales presentation discussions and purchase deliberations.
  • Responsible for planning/staffing of sales force readiness by ensuring appropriate number of SE's needed for marketing/tours.
  • Provide information to, and answer questions from, customers regarding specific topics related to vacation ownership, seasonal travel and financing options.
  • Close sales as appropriate, be the second face for the customer.
  • Review and approve documentation for a sale.
  • Monitor the pipeline of deals awaiting final confirmation/signature that are in the allowable time period for rescission.
  • Handle any overflow from tour waves.
  • Greet customers and make initial introductions to front desk and/or Sales Executives.
  • Support the presentation and ratification of contracts to new owners.
  • Make Post Purchase Calls (PPCs) to owners.

General Business Management

  • Supervise the daily operational aspects of the Sales Gallery Floor/Sales Center.
  • Conduct and/or contribute to material for Daily Huddles/Line Ups.
  • Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.
  • Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues.
  • Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments, and provides a safe haven for open and honest communication.
  • Monitor weekly and period-to-date reports (e.g., VPG, Net Sales, Customer Satisfaction, SE/ME hot lead reports, channel reports, and P-Ls), and provide effective motivational messages to sales team based on performance.
  • Monitor the availability of product inventory and make sure Sales Managers have an accurate understanding of what can be sold from the portfolio as well as how it should be sold (e.g., to include financing).
  • Manage the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times.
  • Determine when issue escalation is required.
  • Develop, maintain and enhance the 'Culture of Excellence' in all facets of the Sales Gallery/Center operation.
  • Interview new candidates for Sales Executive and Sales Manager positions.
  • Coordinate and prepare with Director of Marketing quarterly business objectives.

Providing Service to Others

  • Respond to customer questions, complaints, and/or concerns.
  • Develop plans to proactively deal with and mitigate common customer problems/complaints.
  • Communicate with customers when escalated issues arise.
  • Coordinate with Quality Assurance and Contracts to relay important information or issues down to the sales line.
  • Respond to cancellations with call back to customer.

Managing - Coaching the Sales Workforce

  • Provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity).
  • Conduct one-on-one coaching meetings with individual Sales Managers to develop proficiency in management approach, execution of policies, coordination of sales teams, and delivering feedback/coaching to Sales Executives.
  • Conduct Performance Reviews with Sales Managers to review sales goals, progress against goals, and actions required to achieve personal and organizational goals.
  • Build team camaraderie and Sales Manager confidence to achieve sales goals.
  • Develop, conduct and supervise regular group training for Sales Managers to refresh on specific aspects of the sales management process as well as to develop Sales Managers in other personal/professional areas.
  • Diagnose issues with under-performing Sales Managers.
  • Plan, rollout, and monitor incentive programs (e.g., SPIFs) to motivate/drive Sales Executive performance.
  • Provide a clear understanding of what is expected of the Sales Managers.
  • Deliver training to sales workforce.
  • Facilitate regular training and feedback sessions with new hires.
  • Address issues related to employee concerns (e.g., work-place conflict, performance issues).
  • Maintain a presence on the sales floor during selling sessions to serve as a resource for Sales Managers and Executives on an as needed basis.
  • Present, or be present at, in-house seminars.
  • Support the hiring process by participating in recruiting activities.
  • Interpret and coach Sales Managers based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels.
  • Ensure appropriate expectations, focus and review of Key Result Areas (KRA's) for sales management team.

Other

  • Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
  • Perform other duties as assigned.
  • Develop scripts for use by Sales/Membership Executives during phone nights or during the course of typical sales presentations. Constantly work with SE on their presentation.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?

#J-18808-Ljbffr

  • Sales Director

    4 weeks ago

    Key West, United States Warren Henry Automotive Group Full time

    Sales Director Job DescriptionAt Warren Henry Automotive Group, we are seeking a highly skilled Sales Director to lead our sales team to success. The ideal candidate will have a proven track record of driving sales growth, developing and implementing effective sales strategies, and building strong relationships with customers and colleagues.Key...

  • Director of Sales

    2 weeks ago

    Key West, United States Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings.If you're looking for a career with our Inclusive Collection, please click here to view job postings.Shapes and executes an overall sales strategy. Communicates this strategy to the sales team and other business units. Coordinates with marketing management in...

  • Sales Director

    4 weeks ago

    Key West, United States Hyatt Vacation Ownership Full time

    Job SummaryHyatt Vacation Ownership seeks a skilled Sales Director to lead our sales team in Key West. As a key member of our leadership team, you will be responsible for shaping and executing our overall sales strategy, communicating this strategy to the sales team and other business units, and coordinating with marketing management to ensure alignment of...

  • Director of Sales- Key West

    3 weeks ago

    Key West, United States HV Global Group, Inc. Full time

    Relocation Assistance is available. JOB SUMMARY Shapes and executes an overall sales strategy. Communicates this strategy to the sales team and other business units. Coordinates with marketing management in order to ensure alignment of marketing and sales strategies. Responds to the needs of the sales force by providing necessary resources, offering...

  • Director of Sales- Key West

    2 weeks ago

    Key West, United States Hyatt Vacation Ownership Full time

    Relocation Assistance is available. JOB SUMMARY Shapes and executes an overall sales strategy. Communicates this strategy to the sales team and other business units. Coordinates with marketing management in order to ensure alignment of marketing and sales strategies. Responds to the needs of the sales force by providing necessary resources, offering...

  • Sales Director

    4 weeks ago

    Key West, FL, United States Hyatt Vacation Ownership Full time

    Job SummaryAs a Sales Director at Hyatt Vacation Ownership, you will be responsible for shaping and executing an overall sales strategy that aligns with the company's goals. You will communicate this strategy to the sales team and other business units, ensuring seamless coordination and alignment. Your role will also involve responding to the needs of the...

  • Sales Director

    4 weeks ago

    Key West, FL, United States Warren Henry Automotive Group Full time

    Job SummaryAs a Sales Manager at Warren Henry Automotive Group, you will be responsible for directing the sales activities of the dealership. This includes hiring, training, and motivating salespeople, as well as establishing annual and monthly objectives for unit sales, gross profits, and operating profit.Key ResponsibilitiesSales Leadership: Direct sales...

  • Managing Director

    4 weeks ago

    Key West, United States Highgate Full time

    The Managing Director is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Great opportunity to be involved in the reimagination of two Lifestyle hotels. ResponsibilitiesTour the operating departments daily,...

  • Sales Director Opportunity

    4 weeks ago

    West Mifflin, Pennsylvania, United States Century 3 Kia Full time

    Sales Director OpportunityAt Century 3 Kia, we are seeking a highly skilled Sales Director to lead our dealer group to success. As a Sales Director, you will be responsible for managing the sales team, developing relationships with customers, and enhancing the sales process.Key Responsibilities:• Manage the productivity of the sales department•...

  • Hotel Operations Director

    4 weeks ago

    Key West, Florida, United States Highgate Full time

    Job SummaryThe Managing Director is a key leadership position at Highgate Hotels, responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction. This role requires a strong focus on developing employees, maintaining hotel integrity, and contributing to the company's success.Key ResponsibilitiesTour operating...

  • Senior Living Sales Director

    2 months ago

    West Covina, United States Merrill Gardens at West Covina Full time

    Merrill Gardens at West Covina - Senior Living Community Relations Director (Sales Director) Are you passionate about working with seniors?  Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity?  If so, we may have the perfect opportunity for you!  Merrill...

  • Director of Sales

    3 weeks ago

    Due West, United States Procare HR Full time

    Job DescriptionJob DescriptionStart a new career at The Renaissance as a Director of Sales in Due West!At The Renaissance, we are dedicated to enhancing the lives of our residents through exceptional lifestyle offerings and heartfelt care. Join our team and make a meaningful impact by providing a nurturing environment where individuals can thrive and feel at...

  • Director of Sales

    1 week ago

    Due West, United States Procare HR Full time

    Job DescriptionJob DescriptionStart a new career at The Renaissance as a Director of Sales in Due West!At The Renaissance, we are dedicated to enhancing the lives of our residents through exceptional lifestyle offerings and heartfelt care. Join our team and make a meaningful impact by providing a nurturing environment where individuals can thrive and feel at...

  • Director of Sales

    4 weeks ago

    Due West, United States Procare HR Full time

    Job DescriptionJob DescriptionStart a new career at The Renaissance as a Director of Sales in Due West!At The Renaissance, we are dedicated to enhancing the lives of our residents through exceptional lifestyle offerings and heartfelt care. Join our team and make a meaningful impact by providing a nurturing environment where individuals can thrive and feel at...

  • Sales Executive

    2 weeks ago

    Key West, United States Hyatt Vacation Ownership Full time

    Relocation Assistance is available. JOB SUMMARY Shapes and executes an overall sales strategy. Communicates this strategy to the sales team and other business units. Coordinates with marketing management in order to ensure alignment of marketing and sales strategies. Responds to the needs of the sales force by providing necessary resources, offering...

  • Divisional Director of Sales

    5 months ago

    West Hartford, United States Brookdale Senior Living Full time

    Divisional Director of Sales Overview Come lead an amazing team of Sales Directors who in turn provide overall sales management and coaching to community based sales associates for 100+ communities.  Voted by Newsweek in 2024 as one o f America's Greatest Workplaces for Diversity Make Lives Better Including Your Own .If you want to work in...

  • Senior Sales Director

    4 weeks ago

    West Hartford, Connecticut, United States Brookdale Senior Living Full time

    Senior Sales Director - Community Growth About Brookdale Senior Living At Brookdale Senior Living, we're dedicated to making lives better, including your own. Join our team of passionate professionals who share our mission to provide exceptional care and services to our residents. As a Senior Sales Director - Community Growth, you'll play a vital role in...

  • Sales Director

    1 month ago

    West Palm Beach, Florida, United States SH Hotels and Resorts Full time

    About the Role:We are seeking a seasoned Sales Director to join our team at SH Hotels & Resorts. As a key member of our Sales and Marketing Team, you will play a critical role in driving our hotel's success.Key Responsibilities:Lead the sales team to optimize guest engagement and financial performanceDevelop and implement strategic sales plans to drive...

  • Sales and Marketing Director

    4 weeks ago

    West Palm Beach, Florida, United States Trust Care Nurse Registry Full time

    Job Title: Director of Sales MarketingJob Summary: We are seeking a highly skilled Director of Sales Marketing to lead our sales and marketing efforts at Trust Care Nurse Registry in West Palm Beach, FL.Key Responsibilities:* Develop and implement strategic sales plans to drive business growth* Collaborate with the marketing department to create effective...

  • Director of Sales

    5 months ago

    West Lake, United States Minto Group Full time

    Purpose: The Director of Sales is responsible for creating and delivering sales strategies and initiatives for all new home products, services, in a designated market, in conjunction with the Marketing and Sales team. Key Responsibilities and Accountabilities: Strategic Vision Maintains focus on the company’s strategic goals and develops and...