Ascendo Resources | Director of Implementation | jacksonville, fl
6 days ago
Overview
The Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with various functions, and ensuring customer satisfaction. The Director of Implementation will be responsible for the successful installation and commissioning of proprietary technical hardware and software solutions.
*The Director of Implementation will report to the COO.
Essential Duties and Responsibilities
Lead the project management process, ensuring all implementations are delivered on time, within scope and budget, and with an emphasis on quality
Provide leadership and management to installation and technical support teams, driving talent development and a collaborative culture
Partner with sales and sales support to ensure a seamless handoff from pre-sales to post-sales implementation
Own client feedback during the implementation phase, driving continuous improvement based on insights
Collaborate with technical support team to ensure smooth transitions once the implementation process is complete and ongoing support commences
Maintain and report on KPIs and resourcing needs for the implementation process to internal leadership
Work closely with engineering to relay customer feedback and ensure the implementation process adapts to product updates
Serve as an escalation point for high-priority implementations working directly with customers to resolve complex issues
Identify potential risks during the onboarding process and proactively address them to ensure successful implementation
Manage third party vendor relationships that contribute to the successful implementation of hardware and software solutions
Qualifications
The requirements below are representative of the knowledge, skills, and abilities required to perform the job well:
Bachelor’s degree
PMP certification is preferred
Minimum of 5 years of management and leadership experience
Excellent interpersonal and communication skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
High degree of competency in project management tools (Microsoft Project, or similar); familiarity with Smartsheet a plus
Highly proficient with Microsoft Suite (Teams, SharePoint, Word, Excel, PowerPoint)
Salary and Benefits
Compensation commensurate with experience
Medical, Dental, Vision, Life and Disability insurance
Retirement plan with company match
Paid time off (PTO)
Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.
-
jacksonville, United States Ascendo Resources Full timeOverviewThe Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with various functions, and ensuring customer satisfaction. The Director of Implementation...
-
jacksonville, United States Ascendo Resources Full timeWe are seeking a detail-oriented and experienced Benefits/Payroll Specialist to join our client's Human Resources team in Jacksonville, FL. This role is pivotal in ensuring the accuracy of payroll processing, managing benefits administration, and maintaining compliance with company policies and regulations.Responsibilities:Payroll Processing: Accurately...
-
jacksonville, United States Ascendo Resources Full timeJob Title: Talent Acquisition PartnerOverviewAs a Talent Acquisition Partner, you will be instrumental in identifying, attracting, and hiring exceptional talent to support our organization's growth. Working in a dynamic and high-volume recruiting environment, you will manage end-to-end recruitment processes, leveraging technology and best practices to ensure...
-
jacksonville, United States Ascendo Resources Full timeJob Title: Talent Acquisition PartnerOverviewAs a Talent Acquisition Partner, you will be instrumental in identifying, attracting, and hiring exceptional talent to support our organization's growth. Working in a dynamic and high-volume recruiting environment, you will manage end-to-end recruitment processes, leveraging technology and best practices to ensure...
-
jacksonville, United States Ascendo Resources Full timeHR Manager We are seeking a skilled Human Resources Manager to oversee all HR functions, including associate relations, employee development, talent management, benefits, and payroll. This role will collaborate with leaders to support team members, ensure compliance with regulations, and leverage data for strategic decisions. The HR Manager will be...
-
jacksonville, United States Ascendo Resources Full timeHR Manager We are seeking a skilled Human Resources Manager to oversee all HR functions, including associate relations, employee development, talent management, benefits, and payroll. This role will collaborate with leaders to support team members, ensure compliance with regulations, and leverage data for strategic decisions. The HR Manager will be...
-
jacksonville, United States Ascendo Resources Full timeWe are seeking a detail-oriented Regulatory Compliance Analyst to support policy form reviews, state insurance filings, and compliance research. This role ensures compliance with state insurance regulations and provides key support to our Specialty team, including commercial programs, lender-placed insurance, and credit insurance.Responsibilities:Review and...
-
jacksonville, United States Ascendo Resources Full timeWe are seeking a detail-oriented Regulatory Compliance Analyst to support policy form reviews, state insurance filings, and compliance research. This role ensures compliance with state insurance regulations and provides key support to our Specialty team, including commercial programs, lender-placed insurance, and credit insurance.Responsibilities:Review and...
-
Director of Implementation
6 days ago
Jacksonville, United States Ascendo Resources Full timeOverviewThe Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with various functions, and ensuring customer satisfaction. The Director of Implementation...
-
Payroll Benefits Specialist
6 days ago
Jacksonville, United States Ascendo Resources Full timeWe are seeking a detail-oriented and experienced Benefits/Payroll Specialist to join our client's Human Resources team in Jacksonville, FL. This role is pivotal in ensuring the accuracy of payroll processing, managing benefits administration, and maintaining compliance with company policies and regulations.Responsibilities:Payroll Processing: Accurately...
-
Payroll Benefits Specialist
6 days ago
Jacksonville, United States Ascendo Resources Full timeWe are seeking a detail-oriented and experienced Benefits/Payroll Specialist to join our client's Human Resources team in Jacksonville, FL. This role is pivotal in ensuring the accuracy of payroll processing, managing benefits administration, and maintaining compliance with company policies and regulations.Responsibilities:Payroll Processing: Accurately...
-
jacksonville, United States Ascendo Resources Full timeOur client are seeking a detail-oriented Medical Collector to join their healthcare team. The ideal candidate will manage accounts receivable, follow up on unpaid claims, and ensure timely reimbursement from patients, insurance companies, and other payers.Responsibilities:Review and analyze patient accounts for outstanding balances.Contact insurance...
-
jacksonville, United States Ascendo Resources Full timeOur client are seeking a detail-oriented Medical Collector to join their healthcare team. The ideal candidate will manage accounts receivable, follow up on unpaid claims, and ensure timely reimbursement from patients, insurance companies, and other payers.Responsibilities:Review and analyze patient accounts for outstanding balances.Contact insurance...
-
Sales Relationship Coordinator
2 weeks ago
Jacksonville, United States Ascendo Resources Full timeJoin our team as a Sales Relationship Coordinator and play a pivotal role in driving our success by building and nurturing lasting relationships with clients and partners. Based in Jacksonville, FL, we are committed to fostering growth, innovation, and strong connections with our customers.ResponsibilitiesDevelop and maintain strong relationships with...
-
Sales Relationship Coordinator
2 weeks ago
jacksonville, United States Ascendo Resources Full timeJoin our team as a Sales Relationship Coordinator and play a pivotal role in driving our success by building and nurturing lasting relationships with clients and partners. Based in Jacksonville, FL, we are committed to fostering growth, innovation, and strong connections with our customers.ResponsibilitiesDevelop and maintain strong relationships with...
-
jacksonville, United States Ascendo Resources Full timeOur client is looking for an Organizational Support Administrator to join their team and play a key role in supporting the Chief Financial Officer (CFO) in executing strategic initiatives and driving operational efficiency. This position offers a unique opportunity to contribute to the success of a dynamic, global company known for its innovation in surgical...
-
jacksonville, United States Ascendo Resources Full timeOur client is looking for an Organizational Support Administrator to join their team and play a key role in supporting the Chief Financial Officer (CFO) in executing strategic initiatives and driving operational efficiency. This position offers a unique opportunity to contribute to the success of a dynamic, global company known for its innovation in surgical...
-
jacksonville, United States Ascendo Resources Full timeOur client is looking for a Financial Support Admin to join their team and play a key role in supporting the Chief Financial Officer (CFO) in executing strategic initiatives and driving operational efficiency. This position offers a unique opportunity to contribute to the success of a dynamic, global company. The successful candidate will help manage special...
-
jacksonville, United States Ascendo Resources Full timeOur client is looking for a Financial Support Admin to join their team and play a key role in supporting the Chief Financial Officer (CFO) in executing strategic initiatives and driving operational efficiency. This position offers a unique opportunity to contribute to the success of a dynamic, global company. The successful candidate will help manage special...
-
Talent Acquisition Partner
6 days ago
Jacksonville, United States Ascendo Resources Full timeJob Title: Talent Acquisition PartnerOverviewAs a Talent Acquisition Partner, you will be instrumental in identifying, attracting, and hiring exceptional talent to support our organization's growth. Working in a dynamic and high-volume recruiting environment, you will manage end-to-end recruitment processes, leveraging technology and best practices to ensure...
