Director - Client Services

1 week ago

Washington, United States Korn Ferry Full time

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

  • Organizational Strategy
  • Assessment and Succession
  • Talent Acquisition
  • Leadership Development
  • Total Rewards

The Role
Korn Ferry is seeking a Director, Client Services to support our new Healthcare RPO client.

The Director will contribute to growth and profitability goals by delivering best in class recruitment services to our client. You will be responsible for the day-to-day operational aspects of the project and scope to include oversight and support of the customized RPO solution. The aim of the role is to ensure the quality assurance of the project delivered to our client.

Key Responsibilities

  • Create and execute project work plans using the Project Toolkit and revise as appropriate to meet changing needs and requirements. Ensure search requests are clearly defined to include key responsibilities, requirements, reporting structure, compensation, and interview process.
  • Identify resources needed and assign individual responsibilities. Define and communicate individual and team metrics.
  • Maintain awareness of creative sourcing strategies and work closely with the team to develop the best approach for the client.
  • Effectively apply staffing methodology and enforce project standards. Review deliverables prepared by the team before passing to the client. Anticipate and minimize risks on the project.
  • Prepare and participate in project reviews with the client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
  • Facilitate regular status meetings with the project team and client. Keep the team informed of changes within the Company.
  • Ensure project documents and engagements are complete and updated timely. Develop and deliver client and management reporting.
  • Review and track team hours and expenses as needed.
  • Participate in project scoping and implement SOW/SLA requirements. Identify business development and add-on sales opportunities as they relate to the project.
  • Manage day-to-day client interaction. Set and manage client expectations.
  • Communicate effectively with the client to identify needs and evaluate alternative recruiting solutions. Continually seek opportunities to increase customer satisfaction.
  • Maintain a knowledge base of the client’s business, organization, and objectives.
  • Identify opportunities for improvement and make constructive suggestions for change.
  • Inspire the team to attain goals and pursue excellence.
  • Conduct effective performance evaluations and help execute career development plans.
  • Manage a small requisition load, as needed, in support of client needs.

Required Skills

  • Bachelor’s degree or ten years of equivalent work experience in lieu of degree.
  • Ten years of relevant leadership experience in healthcare talent acquisition.
  • Strong understanding of full life cycle recruiting and industry practices preferred.
  • Understanding of recruiting metrics and reporting standards.
  • Familiarity with SLAs/SOW as it relates to our business.
  • Understands revenue and pricing models and P&Ls.
  • Computer skills, specifically Excel and PowerPoint, and facility with numbers.
  • Familiarity with Human Resource laws and functions.
  • Business development/sales background or orientation.
  • Track record of success in leading and motivating teams of recruiters.
  • Ability to analyze fairly complex data and develop sound recommendations and solutions.
  • Excellent planning and organizing skills; able to juggle responsibilities effectively in a high volume, fast-paced service environment.
  • Ability to communicate clearly, concisely, and persuasively with clients and in large group settings.
  • Strong customer and results orientation.
  • Ability to interact effectively at all levels and across diverse cultures.
  • Ability to adapt as the organization evolves.
  • Energetic, confident, mature, and interpersonally sensitive.
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