Sunstates Security | National Account Manager | san jose, ca
3 days ago
Overview
Join one of the fastest-growing and largest privately held security companies in the U.S. Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.
Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Description
Sunstates Security is currently hiring an experienced National Account Manager to be based out of San Jose, CA. The National Account Manager is responsible for the daily functioning of contract sites for client including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives. The National Account Manager shall be available to support the services and any related issues arising from the service agreement.
This position offers a base salary of $125,000 - plus an annual performance-based bonus, full medical, dental and vision insurance coverage, generous PTO, and a 401 K plan with company match.
*This position will be based in San Jose but the candidate must be available to travel up to 25% of the time between sites in UT, NV, CA TX, NJ and NY as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Management/Leadership:
- Responsible for the direction, coordination, and management of all site Security Officers.
- Identify and recruit new talent with the assistance of the HR department.
- Process new employees through the Sunstates Security onboarding system.
- Train, develop, motivate and empower Security Officers to oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
- Train subordinates on procedural guidelines, company policies, and operational & site specific forms.
- Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates' required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time frame.
- Manage employee performance for the sites including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; and corrective actions with branch management guidance. In all employment activities; will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
- Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints, and resolving issues with regional management guidance.
- Act as the primary contact for the sites and contact the local office when necessary.
- Maintain records with the officers assigned to the sites to assure full participation with the Sunstates Security LMS and training platform when applicable.
Operations:
- Coordinate with the Region to establish the site's goals & objectives and communicate these with the customers as required.
- Work with action plans towards goal achievement, including the establishment of sites and personnel quotas and/or goals.
- Manage administrative and operational functions to ensure the working schedule is accurate, the projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
- Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
- Produce Quality Assurance checks through eHub to ensure positive results.
- Fax, email, or deliver the Account Inspections to the regional office each month by the 3rd day each month.
- Ensure that you are able to respond to questions for security personnel, respond to site events, or have a qualified backup when you are not able to remain available.
Cost Control & Budgetary:
- Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).
Business Development & Customer Relations:
- Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
- Promote Sunstates' reputation of professionalism and ethics, and create and expose new and existing opportunities and markets.
QUALIFICATIONS
- 8+ years of related management experience
- Bachelor's Degree is highly preferred
- Willing to undergo an extensive background check
- Ability to pass a credit check
- Must have prior security, law enforcement, or military experience
- Advanced level/knowledge of computers and technology
- Great customer service and communication skills
- Ability to regularly travel to all contracted sites for clients as needed
An Operations Manager may perform a multitude of duties as specified and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions are invited to join our security team.
We are proud to be an Equal Opportunity Employer and supporter of our military veterans
Sunstates Security, Inc. Private Patrol Operator License #120751
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