Senior Product Manager, Live Service, External Games

2 weeks ago

Los Gatos, United States The Goddard School of Moore, OK Full time

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

The Senior Product Manager is primarily responsible for our live service games slate; they will analyze and report on game & event performance, from high-level KPIs to deep dives into specific strategies. They will utilize game data, competitive research, and player feedback to formulate new learnings and recommendations for the business. They will also drive strategic initiatives to improve the way that the PM team operates within the broader Netflix ecosystem. Additionally they will work with producers and designers to prioritize content that improves retention and provides members with a great gaming experience. As part of the PM team they will work to ensure the portfolio as a whole is healthy and driving the correct outcome in line with business goals.

Responsibilities:

  • Proactively identify improvements and optimizations of our approach to running live games. Set those up as strategic initiatives that you propose, collaborate on and drive all the way to implementation.

  • Use deep knowledge of the mobile market and free to play space to ensure that we are signing best in class games to our service in a most cost effective way.

  • Own Live Service optimization efforts at the title level, for a set of key 5-10 titles.

  • Partner with Live Service Producers and cross-functional game pods to make data driven decisions that optimize each game.

  • Closely collaborate with external studio production & creative partners to ensure external games cater to players’ motivations while maximizing acquisition and engagement drivers, and manage key features that further optimize efforts towards live service best practices.

  • Determine the research strategy to ensure product decisions are data-driven and meet user needs, including the ability to qualitatively and quantitatively teardown games on any platform.

  • Provide excellent information sharing on game and slate performance through regular reporting and deep dive analysis.

Required Qualifications:

  • 8+ years of experience in the gaming industry, working in analytical roles including strategy & analysis and product management, assessing ongoing performance and optimization for games in multiple categories

  • Experience managing cross functional groups through influence

  • Experience driving business-wide impact through optimizing PM function workflows and processes

  • Exceptional experience in game design for retention optimization. Deep understanding of economy and monetization design

  • Experience working with live service games on any platform (PC, console, mobile), supporting feature development and live service over several major feature deployments

  • Deep understanding of engagement drivers in live service games

  • Continuously looking for ways to improve and iterate on existing framework, or building anew for best results

  • Passion for video games, innovations in software and how they enrich the player experience

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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