Motion Recruitment | Voice Analyst | harrisburg, pa

5 days ago


harrisburg, United States Motion Recruitment Full time

Our Client, a higher education assistance agency is looking for someone to join their team as a Voice Platform Analyst


**This is a hybrid contract to hire role that takes place in Harrisburg, PA**


Required Skills &Experience

  • Proficient knowledge of the principles and practices of client server networks, voice networks, business process automation.
  • Demonstrated analytical skills and problem solving.
  • Knowledge of VMWare virtual server platforms to troubleshoot and support the Voice and Contact Center solutions.
  • Proficient knowledge and skills in Microsoft Operating Systems, relational database concepts, telephony concepts, and any other relevant programming and server-based systems.
  • Ability to plan, organize and work on multiple tasks simultaneously.
  • Track record analyzing moderately to complex information to draw alternative conclusions.
  • Proven ability to learn and support new hardware, software and operating systems and apply innovative business solutions.


What You Will Be Doing

  • Maintain call flow, architecture, inter-system dependencies, and the documentation supporting this.
  • Monitor and analyze system traffic, including voice capacity and performance and collaborate with the vendor to ensure needs are met.
  • Create or modify telephones, user objects and other configurations in a server-based contact center telephony environment.
  • Perform analysis, diagnosis, and resolution of end user telephony issues and problems, escalating issues with and working directly with technical support (vendors) when necessary.
  • Evaluate upgrades to determine changes needed before implementation.
  • Responsible for providing assistance and technical support for network design activities.
  • Participate in security and vulnerability meetings and discussions and help in meeting compliance timelines for updates, patches and vulnerabilities identified by the Information Technology (IT) Vulnerability Team.
  • Linux Server application maintenance
  • Collaborate with and influence other IT departments, functional users and vendors to provide guidance and manage project implementation or user support.
  • Execute enterprise deployments for softphones or Unified Communication (UC) clients.
  • Support installation and lead the maintenance of systems, software, and hardware (i.e. Private Branch Exchange (PBX), voicemail, Call Recording System, CTI systems, IVR, Auto Dialer, voice mail etc.


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