Solutions Architect, Software Services

2 weeks ago

Washington, United States Buscojobs Full time

Your Impact

This is an important client-facing role with opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with client and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.

What You’ll Do

Location: (Hybrid) Must report into one of our Hub locations listed below.
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Must be able to travel up to 25%

Direct Reports: N/A

  • Work as a client-facing member of the Software Solutions Delivery Team
  • Work with a team of networking and software professionals to deliver Axon technology to public safety clients
  • Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements
  • Manage technical projects remotely and at client sites
  • Engage with public safety's technical and non-technical leadership to communicate project progress
  • Work with the account management team to ensure customer needs are being met
  • Ensure the highest level of service for Axon software deployments
  • Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products
  • Recommend deployment plans for the identified integrations that drive key outcomes for the agency
  • Work closely with product, sales, software engineers, and agency technical stakeholders to understand agency goals and program outcomes
  • Leverage a library of integration templates and patterns to recommend and deploy integrations that the Integration Engineer team have built

What You Bring

  • Bachelor’s Degree highly preferred or equivalent work experience
  • 3+ years experience in analyzing and developing technical systems and software solutions
  • Past experience deploying and implementing a Records Management System (RMS), Computer Aided Dispatch (CAD), or both, into public safety agencies is required
  • Hands-on experience with API structures and systems integration (REST, SOAP)
  • Minimum basic (or Intermediate) skills in SQL, Python, and Azure Cloud tools
  • Data-mapping project experience for ETL (Extract, Transform, Load) is a plus
  • Familiar with cloud technologies as well as software development packages and data management tools
  • Demonstrated system-level understanding of enterprise software systems
  • Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work
  • Preferred experience delivering enterprise software in a regulated environment (GovTech, HIPAA, FinTech, ISO, etc.)
  • Project Management experience and/or certifications (i.e., PMI Certifications)
  • Willingness to join forces and drive company-wide initiatives across multiple departments
  • Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment
  • Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Fitness Programs
  • Emotional & Mental Wellness support
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 92,000 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially, and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

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