Front Desk Associate

Title: Front Desk Associate

Location: Nicholasville, KY(Part Time)

Duration: 06+ Months Contract

Status: Part-Time (15 Hours), Non-Exempt

Start Date: After November 15, 2024

Regular Schedule*:

Tuesday: 4:00pm-8:30pm

Thursday: 4:00pm-8:30pm

Saturday: 10:00am-4:30pm (minus a 30-minute break)

*The above schedule would take effect after two weeks of training. Training schedule may be different from regular schedule.

Requirements

Under the general supervision of the Customer Technology Librarian, the Technology Desk Associate is responsible for performing tasks related to the needs of customers and the technology offered within the library. The Technology Desk Associate will be asked to work additional hours as needed and may be asked to cover shifts on another team occasionally.

Duties and Responsibilities:

Duties and responsibilities are assigned by the Customer Technology Librarian and may include, but are not limited to:

Provide excellent customer support and service; be present and visible in the public computer area and available to customers requiring assistance

Respond to a variety of questions from customers related to the library and/or usage of the public computers and other equipment/resources available to the public

Assist customers with the fundamental operations of commonly used software, hardware, and other equipment

Maintain a current general knowledge of technology trends and the changing needs of customers

Ensure that the public computer area is always ready for use; stock paper and toner in printers, push in chairs, troubleshoot technical issues, report problems to appropriate parties, etc.

Assist in completion of library tickets when assigned

Use the library’s ILS system to perform routine tasks and answer general customer inquiries

Explain and enforce library policies

· Perform other tasks and duties as assigned

Qualifications:

High School Diploma (Some college preferred)

Proficient knowledge of use of the Internet and Microsoft Office applications

Working knowledge of PCs and computer networks