IT Liaison

Position Summary:

The IT Liaison will act as a bridge between the IT department and other departments to ensure the smooth implementation, support, and use of technology solutions within the organization. This role requires both a technical foundation and excellent communication skills to facilitate understanding and integration between teams, helping ensure that staff can effectively leverage technology to enhance client services and organizational operations.

Key Responsibilities:

1. Technology Solutions Support

· Assist with the implementation of software and hardware solutions that support legal services, case management, and client intake processes.

· Support end users with training, troubleshooting, and best practices on legal and office technology tools.

· Monitor IT helpdesk requests, resolving or escalating issues as needed.

2. Remote Work Environment Development

· Assist in designing and implementing an efficient, secure, and user-friendly remote work infrastructure that enables seamless communication and collaboration across teams.

· Recommend and support tools for virtual collaboration, document sharing, video conferencing, and secure remote access to necessary resources.

· Provide ongoing training and support for remote work solutions to ensure a productive and effective remote workforce.

3. Department Liaison

· Serve as the main point of contact for coordinating between the IT department and other departments to ensure technical needs are met.

· Gather and communicate feedback on technology use and needs, including identifying gaps and suggesting improvements.

· Translate user needs into technical requirements for the IT department.

4. Training and Documentation

· Develop and conduct training sessions for staff on existing and new technology solutions, including but not limited to case management software, collaboration tools, and data security.

· Create and maintain user-friendly documentation, guides, and FAQs for common IT processes and software applications.

5. Project Management

· Collaborate on IT projects, ensuring timelines and milestones align with organizational goals and end-user needs.

· Participate in cross-functional project teams to support the successful roll-out and adoption of new technologies.

6. Data and Security Compliance

· Assist with implementing data security protocols, supporting training on data privacy best practices for staff.

· Work with IT staff to ensure that all systems and data meet organizational security and compliance standards.

Qualifications:

· Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).

· Experience: 2-4 years of experience in an IT support, project coordination, or IT liaison role, preferably within a nonprofit or legal services environment.

· Technical Skills:

· Proficiency with standard office software and basic troubleshooting.

· Familiarity with case management software, CRM systems, or similar applications.

· Understanding of remote work solutions, cloud-based collaboration tools, and data security.

· Communication Skills: Strong verbal and written communication abilities, with a talent for explaining technical concepts to non-technical users.

· Problem-Solving Skills: Ability to troubleshoot and resolve issues quickly and effectively.

· Project Management: Experience with coordinating projects across multiple teams.

Preferred Qualifications:

· Knowledge of legal services workflows, including client intake, case management, and document management.

· Experience with setting up and supporting remote work solutions.

· Understanding of nonprofit IT budgeting and resource constraints.