Technical Service Specialist
2 weeks ago
Seal for Life Industries, a division of Henkel Adhesives Technologies, is seeking a Technical Service Specialist to support our Fire Protection and Performance Coatings (Flame Control, Highland, and US Coating) division. The IC group services the Performance, Polymer Flooring, Insulative, Marine, and Fire Protection Coatings Markets. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong.
The Technical Service Specialist will work as a technical liaison with customers, sales, technology management, marketing, manufacturing and R&D. Provide technical training and engineering support to close business, identify new product development opportunities, trouble shoot, and write engineering reports. Travel required up to 40% depending on business needs.
Position Responsibilities
- Work directly with existing, potential, and new customers to identify, qualify, close, and maintain Protection and Performance Coatings applications.
- Design and implement programs to develop the technical data needed to support the use of our technology.
- Reviews projects, makes recommendations and works on new projects and/or ongoing development of projects
- Develops procedures and process documentation by working through customer specific procedures onsite and assist in the development of technical and application specifications
- Works with our customers to implement best practices regarding the application of material and quality assurance
- Identify new opportunities for product development and work with development project teams to bring these opportunities to market.
- Provides technical training to our own people as well as customers
- Provide timely technical support to customer inquiries
- Travel with sales representatives to develop first-hand understanding of customer needs and application details.
Minimum Requirements
- B.S. Chemical or Mechanical Engineering, Chemistry or other technical degree with a G.P.A. of 3.3 or higher preferred
- Minimum 3 to 5 years of demonstrated related experience in flooring, or paint and coating industry
- Customer support experience (providing product application training)
- NACE training is preferred
- Demonstrated project management and laboratory skills
- Strong customer relations and interpersonal skills
- Sense of urgency, self-starter – takes the initiative
- Excellent communication skills, including presentations, training, and technical writing
Position Reports to: Director of Sales Infrastructure Coatings
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different races, colors, religions, sexes, national origins, disabilities, veteran statuses, ages, sexual orientations, gender identities and expressions, and other legally protected characteristics.
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