Subject Matter Expert Network Systems Administrator

3 weeks ago

Washington, United States ManTech Full time
Subject Matter Expert Network Systems Administrator

Currently, ManTech is seeking a motivated, career and customer-oriented Network Systems Administrator, Subject Matter Expert to join our team in Washington, DC. In this role, you will provide direct on‐site/off‐site support for the deployment of information technology (IT) equipment to critical incident sites and special events. You will be providing expert-level hardware and software support, perform advanced systems analysis, troubleshooting, and oversee the implementation of IT solutions to ensure optimal performance, reliability, and security. You will also serve as a key resource for technical guidance and provide mentorship to junior staff.

Responsibilities include but are not limited to:

  • Lead, plan, and provide Tier 1, 2, and 3 HW/SW troubleshooting support for Service Desk issues.
  • Conduct advanced hardware and software analysis including product research, evaluation, testing, and recommendations.
  • Lead the installation, configuration, and troubleshooting of equipment, including servers, desktops, laptops, printers, and LAN devices.
  • Provide expert-level on-site and off-site hardware and software support throughout the deployment lifecycle of assigned missions.
  • Oversee the installation, testing, and maintenance of software applications to streamline business operations.
  • Support IT system installations, moves, and office consolidations at field sites, addressing infrastructure issues such as wiring and LAN capacity.
  • Trial or pilot new applications or systems to assess their effectiveness.
  • Offer desk-side support to executive-level users and manage HW/SW installations, moves, additions, and changes (IMAC).
  • Supports critical incident sites and special events including Critical Incident Management, Emergency Support Function, and COOP for mission-critical tasks.
  • Serve as a subject matter expert for complex technical issues and projects.
  • Plan and direct resources to accomplish mission objectives.

Minimum Qualifications:

  • A bachelor’s degree in a related field (Computer Science or Management Information Systems). In lieu of a degree, an additional (6) years of experience.
  • 8+ years of extensive experience in computer hardware, software, networking systems, and implementation, configuration, use, and troubleshooting of computer systems.
  • Strong troubleshooting skills with the ability to effectively manage multiple tasks and resolve complex issues with enterprise hardware.
  • Experience in managing, testing, and deploying security patches, COTS software updates, group policy and STIGs.
  • Availability to respond to critical incidents or service requests on a 24/7 basis.
  • Excellent communication, customer service, organizational skills, and attention to detail.
  • Ability to work independently and as part of a team; familiarity with federal regulations is a plus.

Preferred Qualifications:

  • Proficient with ServiceNow.
  • Experience in supporting executive-level users.
  • Strong leadership skill and ability to mentor junior staff.
  • Ability to provide strategic technical guidance and recommendations.
  • Proficiency in advanced troubleshooting and root cause analysis.
  • Strong presentation and communication skills for technical and non-technical audiences.
  • Certifications such as CompTIA A+, Network+, Security+, or similar.

Clearance Requirements:

  • Must possess a current Top Secret security clearance.
  • Must be a U.S. citizen.

Physical Requirements:

  • Must be able to be in a stationary position more than 50% of the time
  • Must be able to communicate, converse, and exchange information with peers and senior personnel
  • Constantly operates a computer and other office productivity machinery, such as a computer
  • The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

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