Lead IT Systems Engineer

3 weeks ago

Honolulu, United States Lumen Full time

Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.

The Role

The MDM Support Engineer is responsible for providing high-quality technical and configuration management support for the U.S. Army IMCOM G9 Child and Youth Services (CYS) Commercial Enterprise Network (CEN).

Position requires the ability to have or obtain a Public Trust background investigation with favorably adjudicated Child Care National Agency Check and Inquiries (CNACI) and a FINAL favorable investigation must be achieved.

The Main Responsibilities

  1. Develop and maintain enterprise configuration as it pertains to MDM within the CEN.
  2. Work directly with Cisco Meraki Engineering to resolve issues related to MDM.
  3. Develop and maintain a Knowledge Management portal pertaining to MDM within the CEN.
  4. Provide asset management of CEN end-user devices utilizing MDM.
  5. Provide configuration management of CEN end-user devices utilizing MDM.
  6. Member of CEN Configuration Control Board (CCB).
  7. Provide regular reports to the government on MDM related data.
  8. Provide training (as required) on MDM to CEN government personnel.
  9. Research and resolve MDM issues reported by CEN.
  10. Be a subject matter expert on Cisco Meraki MDM.

What We Look For in a Candidate

Experience Requirements

  1. 3 years of MDM experience and 5 years of enterprise networking engineering experience.
  2. Understanding of OS-level operation of Mac OS X, Windows, iOS, and Android.
  3. Superb project management, follow-through, and problem-solving/troubleshooting skills.
  4. Subject Matter Expert level experience working with MDM solutions for iOS/OSX/Android.
  5. Extensive knowledge and hands-on experience with Cisco network monitoring tools.
  6. Experience with LDAP and Apple Profile Manager, and Apple Configurator.
  7. Experience with Apple Device Enrollment Program and Volume Purchase Program.
  8. Familiarity with Windows Imaging and OS Deployment Solutions.
  9. Exceptional communication skills, both verbal and written.
  10. Must be able to effectively work well with others.
  11. Strong organizational skills with the ability to multi-task and set priorities.
  12. Bachelor or Master’s degree in Computer Science, Computer Engineering, or equivalent experience.

In accordance with AR 215-3 and the Crime Control Act, personnel requiring access to government CYS Facilities must possess a favorably adjudicated Child Care National Agency Check and Inquiries (CNACI) and a FINAL favorable investigation must be achieved. Additionally, a favorable health assessment to include required immunizations is also required.

Education/Training Requirements

Information Assurance Requirement: Per DoDD 8570.1, the contract employee must possess one of the following DoD-approved baseline certifications associated with IAT Level II (GSEC, Security+, SCNP, or SSCP) within 6 months of start date.

CCNA, CCDP, CCIE are a plus.

Legal Statements

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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