Simplex Group | Customer Service Coordinator | commerce, ca

5 days ago

commerce, United States Simplex Group Full time

Position Summary

We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a steppingstone for a long-term career at the Simplex Group.

Responsibilities

  • Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services
  • Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience
  • Respond promptly to customer inquiries in a professional and courteous manner
  • Resolve customer concerns, issues, and complaints effectively and efficiently
  • Identify and recommend process improvements to enhance customer satisfaction
  • Maintain a positive and empathetic attitude towards customers at all times
  • Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
  • Review of driver documentation required for proper onboarding
  • Enter and verify client information in systems to ensure records are kept up-to-date
  • Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
  • Manage and maintain a clean and organized reception area welcoming to visitors

Ensure security protocols are followed for visitor access

  • Assist with other tasks as needed by the company

Education and Experience:

  • High school diploma or equivalent relevant experience.
  • Customer service experience, preferably in the transportation industry.

Skills

  • Customer centric mentality.
  • Data entry and documentation skills.
  • Strong attention to detail.
  • Bilingual in English and Spanish.
  • Fluent in Mandarin or Punjabi.
  • Familiarity with Microsoft Office (Excel, Word).


This position offers:

  • Full Time position
  • Competitive base salary + eligibility of overtime
  • Competitive benefits package including medical, dental, and vision insurance.
  • 401(k) with company match.
  • Opportunities for career growth
  • 13 Paid Time Off + 6 Federal Holidays + 5 sick days


Characteristics of a Simplificator

  • Optimistic Attitude
  • Problem Solver
  • Passionate
  • Team Player
  • Eager to Learn
  • Adaptable


The Simplex Group

The Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. Our vision statement, “Empowering the Dreams of Those Delivering to America”, anchors our focus on our customers. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services. Simplex has the attributes of a highly entrepreneurial startup environment, growing at an accelerated pace, leveraging technology and digital marketing to build a highly differentiated engagement model for our customers, and being led by industry visionaries, supplemented by recent leadership hires with experience in technology companies.

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