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Assistant Branch Manager

4 months ago

Southampton, United States Suffolk Credit Union Full time
Job DescriptionJob Description

Join our Member Services Retail Team as an Assistant Branch Manager and start empowering your possible

As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees

As an Assistant Branch Manager, working under the guidance of the Branch Manager, primary responsibilities include but are not limited to effectively leading branch operations while supervising and coaching branch employees to develop their skills and to improve member service satisfaction.

Responsibilities:

  • Oversees all branch employees in the branches through effective organizing, scheduling, coaching, counseling, appraising, and hiring and/or terminating, in cooperation with the Human Resources department, the Branch Manager, and Assistant Vice President, Retail Member Experience.
  • Manages the scheduling, time cards and training for all branch staff
  • Monitors branch performance and ensures that goals are met by all staff
  • Assists branch employees with escalated problem resolution and services members
  • Cross-sells and provides information to members regarding credit union products
  • Approves membership applications for new members and opens accounts for new and current members
  • Accepts and reviews loan applications to ensure proper information and paperwork is collected
  • Approves cash orders, wire transfers, removal of check and deposit holds, and fee reversals
  • Assists members with obtaining debit/ATM cards and resolves issues with debit/ATM cards
  • Processes wire transfers and collects necessary documentation
  • Assists with collection issues and works with the Collections department and member to establish solutions
  • Conducts outbound calling for sales purposes, loan follow up and problem resolution
  • Ensures that branch appearance fits credit union standards and all signage related to Human Resources, Retail and Marketing materials are correctly placed
  • Attends and contributes to weekly sales meetings
  • Performs weekly and monthly branch audits and ensures branch compliance
  • Provides weekly and monthly branch report to Branch Manager and Assistant Vice President, Retail Member Experience
  • Monitors branch visitor logs and manages security access to branch and ATM
  • Attends and participates in software upgrades as well as in credit union days and community events
  • Backs up other departmental staff as necessary
  • Reviews daily, weekly, and monthly reports to ensure branch achieves a minimum of "Satisfactory" rating on internal audits and examinations
  • Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members
  • Coaches and mentors branch staff to effectively run branch operations and strengthen sales skills and cross-selling with staff
  • Assist Branch Manager to increase branch membership base, deposit base, and loan portfolio
  • Back-up Branch Manager in absence. To develop new branch deposits, loans and relationships through active participation and execution of call programs and external business developmen
  • Assist in coordination of all aspects of sales and service delivery with other areas of the organization
  • To facilitate superior and continued member sales and service

Essential Qualifications:

Qualified candidates will have a High School Diploma or equivalency certification. A minimum of three (3) to five (5) years of teller or branch administration experience is required with demonstrated leadership capabilities and sales expertise. Must be available to work Saturdays.

  • Proficient knowledge of loan application and approval processes
  • Advanced knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulations
  • Knowledge of credit union products, services, policies, regulations and procedures
  • Demonstrated skill in interpreting and applying loan policies and objectives
  • Demonstrated computer and software skills
  • Demonstrated skill in member/customer service
  • Demonstrated credit analysis skills
  • Demonstrated skill in reporting and summarizing complex financial and statistical data
  • Demonstrate ability to train employees on cross-selling of product and services
  • Skill with independent problem-solving
  • Skill with conflict resolution
  • Intermediate mathematical skills
  • Ability to provide managerial leadership to professional- and intermediate-level staff
  • Position is required to occasionally work unusual hours, such as for credit union days and call nights
  • Position is required to occasionally travel up to 30 miles
  • Position is required to constantly remain in an on-call status

Apply today and discover a rewarding career We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.



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