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Customer Experience Coordinator

4 months ago

Vancouver, United States Paul Davis Restoration of Portland Vancouver Full time
Job DescriptionJob DescriptionAre you a proactive, assertive take-charge person? Do you excel in a fast pace environment where you're the point person to organize and problem solve? Do you have 2+ years of project coordinating, scheduling and/or dispatching experience and looking for a new challenge with a close-knit organization. Paul Davis Restoration is looking for you

Paul Davis Restoration is a property restoration company, that recovers, reconstructs, and restores residential and commercial properties in the Portland and Vancouver areas. Our purpose is to provide extraordinary care while serving people in their time of need. We are a close-knit company with a culture of respect for others, having fun on purpose, and providing growth and training opportunities for employees. We are experiencing rapid growth and are adding A players to our team. Restoration is a stable, necessary industry serving customers in their time of need.

Job Responsibilities
  • Intake and input jobs into the Restoration Management Software (RMS)
  • Provide regular and timely updates to customers and clients throughout the lifecycle of the job
  • Confirm customer/job issues are addressed and resolved in a timely manner
  • Aide in the coordination of procurement of services, equipment, and/or tools
  • Solicit feedback from customers throughout their journey (NPS, Google review, closing the loop)
  • Partner with the project leader(s) to obtain and maintain job safety requirements and documentation
  • Aide the project leader(s) in the timely collection of payments from customers and TPAs.
  • Additional duties as required


Qualifications


  • 2-year Associates degree preferred but not required
  • 2+ years of Restoration Industry and/or Construction industry experience is preferred
  • 4+ yrs. of project coordination is a plus
  • Effective phone etiquette skills
  • Able to communicate clearly and precisely in both written and verbal form
  • Sound planning and organization skills with a sense of urgency and immediacy
  • Able to coordinate multiple jobs and needs in a fast pace working environment daily
  • Able to work in the field when required for various job documentation needs
  • Able to participate in after-hours work when an emergency event, job or workload may require
  • Able to work in a productive, organized, and professional manner, even when under pressure
  • Intermediate computer skills; knowledge of Microsoft office applications, including Word, Excel, Outlook
  • Able to type 40+ words per minute
  • Able to pass criminal background verification and must be insurable to drive company vehicles
  • Regular working hours:7:30am to 4pm


Benefits:


  • PTO Paid Time off
  • Seven company paid holidays
  • Medical, dental, vision benefits
  • 401K with employer contribution
  • Company recognition
  • Paid Professional and Industry certifications and training
  • Fun, family-focused culture
Paul Davis Restoration is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.