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Dispensary Customer Consultant

4 months ago

Chicago, United States Green Rose Full time
Job DescriptionJob Description

Customer Consultant - Budtender – Full Time

This is for the Chicago-612 N Wells Location  

Wake Up and smell the Roses  Are you looking to join a diverse, inclusive, positive environment where both customers and staff are our priority? We pride ourselves on our incredible team, from management to staff, who bring diverse skill sets from all walks of life to create Green Rose. 

Green Rose was established in 2021, and opened our flagship store in River North in November 2022, and our second location in Lincolnwood 2023.

Customer Consultants/Budtenders (CC) will be responsible for assisting customers and will offer customers one-on-one consultations on product selection based on their deep understanding of the dispensary’s product offerings. These positions will be required to work closely with the General Manager/Assistant General Manager and all departments, and others at the dispensary and within the company to ensure competency with new products added to inventory and ensure fluid and practiced communication skills towards accurately and efficiently assisting customers. The CCs will become trusted advisors to customers about cannabis products, their profiles, and their routes of administration.  Following consultation, the CC will be responsible for completing sales according to company policies and practices, including ensuring records of the sale are entered into the POS and State’s verification system correctly and completely.  Experts on the floor, with customer interactions, product knowledge, and pure work-ethics to provide all customers with the best possible experience and ensure our returning customer base.  The role will also consist of other front line operational duties with a basic understanding of back end operational duties.  Required to handle money, manage codes, always ensure smooth traffic while always maintaining exemplary flow and great service.  These duties listed are not exhaustive, and additional responsibilities may be assigned by management.   

Responsibilities included but not limited to: 

  • Greet and check in all customers 

  • Immediately engage with all customers to understand all wellness needs while recommending products 

  • Assess individual customer needs by asking proper, relevant questions to lifestyle to best determine what products to recommend 

  • Adhere to and promote culture of compliance  

  • Continued education and training to further knowledge of all products 

  • Assist in maintaining cleanliness and organization of store to include front and back-end operations and products 

  • Perform sales transactions including cash handling, using POS systems, and exercising and adhering to all compliance and regulatory measures 

  • Always maintain customer rapport and professionalism 

  • Train and adapt to all roles 

  • Manage time and respect all protocols under pressure and fast pace 

  • Other duties as assigned 

Position Qualifications: 

  • 2+ years in hospitality, cannabis or retail field 

  • Consistent and constant communication on all levels 

  • Accountability at all levels and for others 

  • Balanced decision making 

  • Eyes-Up Mentality

  • Practical and pro-active actions/thinking 

  • Attention to detail, organized lead in all workspaces 

Position Job Requirements: 

         - High school diploma or GED required 

         - Must be able to pass a background check 

         - Must be 21 years of age 

         -  Must possess a valid license or state ID 

         -  Must remain compliant with all city and state regulations and requirements for working in the industry 

         - Must be able to walk/stand for extended periods of time
           
         - Must be able to work opening, closing and weekend shifts as needed

         - Willingness to be flexible – Travel is at times necessary

Green Rose Core Values:  

The 5 “C’s” of Green Rose Retail  

~Customer Service~ 

Provide the best in class “Cannabis Experience” for everyone we encounter 

~Compliance~ 

Pro-Active, and Steadfast reserve to ensure our practices are above standard 

~Cannabis Knowledge~ 

Becoming a True Cannabis Expert; commitment to be the best at our craft 

~Compassion~ 

Compassionate Cannabis Practices – Responsibly Excels & Unites us all  

~Communication~ 

Communication – dissolves question, cultivates environments of uniqueness and diversification 

Cultivate Your Green Rose – Harvest the fruits of Stoic Standards, with the elegance of individual/unified uniqueness 

 How we live our Core Values  

Accountability: Own and honor our commitment to always put others first 

Diversity: Treat everyone with respect 

Excellence: The little things matter most 

Integrity: Always do the right thing 

Mission Statement: In everything Green Rose does, we are always dedicated to our mission: Inspire and guide the human essence; one puff at a time 

Green Rose Dispensary is a Chicago-based veteran, female, Black and Latino owned adult use dispensary that empowers the customer with in-depth knowledge about the newest products on the market. Green Rose delivers the best products with the best customer service on the newest, most innovative platforms.  We are dedicated to operating as a strong advocate for inclusion and the elevation of diverse voices for our employees and customers. Green Rose Dispensary is an equal opportunity employer who believes in the value of diverse voices and perspectives. 

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