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Customer Service Representative

4 months ago

South Jordan, United States OOCL USA Inc Full time
Job DescriptionJob DescriptionCustomer Service Representative - Ocean Import

10913 S River Front Pkwy, South Jordan, UT 84095

On-site role Mon-Fri (w/1 hour lunch)

Not your typical, face to face, retail customer service job. In this role, you are a customer focused representative, working with the importation of ocean cargo.

Looking for a company you can work for long term? OOCL is the right place You will have your own workspace. Also, we offer free coffee, tea, and hot chocolate

Did you know maritime transport is essential to the world’s economy as over 90% of the world’s trade is carried by sea? If you want to learn about international business, transportation and logistics arm of world trade, the role of Customer Service Representative - Ocean Import is the perfect opportunity for you

Don't know anything about global shipping? OOCL offers a minimum of 90 DAYS paid training to give you the knowledge you need to be successful in your new career.

Benefits:

As a global company, OOCL offers exceptional career and development opportunities with attractive compensation and benefits for Customer Service Representative - Ocean Import.

  • A Competitive Salary and OT (When available)
  • 401k Retirement Plan AND Pension Plan
  • Paid Vacation/PTO
  • Paid major Holidays
  • Paid Sick time
  • Floating Paid Personal days
  • Medical, Dental, and Vision Insurance
  • Excellent Growth and Advancement Opportunities
  • Friendly, Clean, Business Casual Office Environment
  • Referral bonuses
  • Bi-Weekly pay
  • Tuition Assistance after 12 months
  • Set weekday schedule Mon-Fri

Customer Service Representative - Ocean Import Job Responsibilities:

  • Assist customer inquiries for import cargo through email and phone
  • Monitor all assigned cargo that is in transit or at terminal
  • Cross functionally communicates to manage timely delivery of cargo and escalate where needed
  • Working knowledge of MS Office products

Preferred skills (not required)

  • US Regulatory Transportation Requirement
  • Knowledge of International Cargo Container Movement
  • Experience with Terminal and Rail Operations

What is OOCL?

We are one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

We are well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach, and continual innovation. OOCL is providing a full range of logistics and transportation services throughout the country. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.

Working at OOCL:

We encourage openness and innovation in our work environment. We believe People are critical to our business success. At OOCL, “People, People, People” is the first of our 4 Core Values. We respect our people; we invest in our people and we recognize the efforts and achievements of our people. We’re looking for new members to join our team. We embrace diversity and we are an equal opportunity employer.

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.