Current jobs related to National Backup Hotline Shift Supervisor - Oakton - HopeLink Behavioral Health
-
National Backup Hotline Shift Supervisor
2 weeks ago
Oakton, United States HopeLink Behavioral Health Full timeJob DescriptionJob DescriptionJob DescriptionPOSITION:Shift Supervisor, National Programs Phones (Full-Time)REPORTS TO: Lead Supervisor, Crisis ServicesSHIFTS: 1st shift- 7a-3:30p (EST) Thursday, Friday, Saturday, Sunday, and Monday2nd shift- 3p-11:30p (EST) Tuesday, Wednesday, Thursday, Friday, and Saturday2nd shift- 3p-11:30p (EST) Thursday, Friday,...
-
National Backup Hotline Shift Supervisor
2 weeks ago
Oakton, United States HopeLink Behavioral Health Full timeJob DescriptionJob DescriptionJob DescriptionPOSITION:Shift Supervisor, National Programs Phones (Full-Time)REPORTS TO: Lead Supervisor, Crisis ServicesSHIFTS: 1st shift- 7a - 3:30p (EST) Thursday, Friday, Saturday, Sunday, and Monday2nd shift- 3p - 11:30p (EST) Tuesday, Wednesday, Thursday, Friday, and SaturdaySalary: $45,860 Full benefits including...
-
National Hotline Shift Supervisor
2 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeJob SummaryWe are seeking a highly skilled and experienced National Hotline Shift Supervisor to join our team at HopeLink Behavioral Health. As a key member of our crisis services team, you will be responsible for overseeing the operations of our national 988 Suicide and Crisis Helpline during your designated shift.Key ResponsibilitiesDevelop and implement...
-
National Hotline Operations Supervisor
2 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeJob SummaryWe are seeking a highly skilled and experienced Shift Supervisor to join our team at HopeLink Behavioral Health. As a Shift Supervisor, you will be responsible for overseeing the operations of our national crisis helpline, ensuring that our crisis workers are providing high-quality support to individuals in need.Key ResponsibilitiesDevelop and...
-
Hotline Operations Manager
2 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeJob SummaryWe are seeking a highly skilled and experienced National Hotline Shift Supervisor to join our team at HopeLink Behavioral Health. As a key member of our crisis services team, you will be responsible for overseeing the operations of our national 988 Suicide and Crisis Helpline during your designated shift.Key ResponsibilitiesDevelop and implement...
-
Crisis Services Supervisor
2 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeJob SummaryWe are seeking a highly skilled and experienced National Hotline Shift Supervisor to join our team at HopeLink Behavioral Health. As a key member of our crisis services team, you will be responsible for overseeing the operations of our national 988 Suicide and Crisis Helpline during your designated shift.Key ResponsibilitiesDevelop and implement...
-
Crisis Intervention Hotline Volunteer
3 weeks ago
Oakton, Virginia, United States HOPELink, Inc Volunteers Full timePosition OverviewOrganization MissionAt HopeLink Behavioral Health, our mission is to deliver essential behavioral health services, crisis intervention, and suicide prevention support.Vision StatementWe envision a community where lives are transformed through hope, safety, recovery, wellness, independence, and integration.About HopeLink Behavioral...
-
Virginia Crisis Call Center Supervisor
2 weeks ago
Oakton, United States HopeLink Behavioral Health Full timeJob DescriptionJob DescriptionFor more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis...
-
988 Virginia Crisis Call Center Supervisor
2 weeks ago
Oakton, United States HopeLink Behavioral Health Full timeJob DescriptionJob DescriptionFor more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis...
-
Oakton, United States HopeLink Behavioral Health Full timeJob DescriptionJob DescriptionFor more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis...
-
Oakton, United States HopeLink Behavioral Health Full timeFor more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention...
-
Virginia Crisis Call Center Supervisor
2 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeJob SummaryHopeLink Behavioral Health is seeking a highly skilled Crisis Call Center Supervisor to oversee the operations of our Virginia-based hotlines. As a key member of our team, you will be responsible for supervising and developing crisis workers, ensuring the delivery of high-quality crisis services, and maintaining a safe and supportive work...
-
Crisis Intervention Specialist
3 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timePosition Overview:Role: Crisis Intervention Specialist, National Programs Chat and Text (Full-Time)Weekly Commitment: 40 hours; Shift schedules may vary based on operational requirementsJob Summary:Under the supervision of the Shift Supervisor, the Crisis Intervention Specialist will employ active listening techniques and provide emotional assistance to...
-
Crisis Intervention Specialist
3 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeImportant Notice:POSITION: Crisis Intervention Specialist, National Programs Chat and Text (Full-Time)HOURS: 40 hours per week; Shift times may vary based on operational requirementsPOSITION SUMMARY:Under the supervision of the Shift Supervisor, the Crisis Intervention Specialist will employ active listening techniques and provide emotional assistance to...
-
Crisis Worker, National Programs Phones
2 weeks ago
Oakton, United States HopeLink Behavioral Health Full timeJob DescriptionJob DescriptionPOSITION: Crisis Worker, National Programs Phones (Full-Time)HOURS PER WEEK: 40 hours per week; Shift times may be subject to change based upon contractual and operational needsCurrent Available Shift Times for National Back-Up Phone Service:1st Shift 4a-12:30p2nd Shift 12p-8:30p Est3rd Shift 8p-4:30a EstCurrent Training...
-
Shift Supervisor for Virginia Crisis Call Center
2 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeJob SummaryHopeLink Behavioral Health is seeking a highly skilled and compassionate Shift Supervisor to oversee the operations of our Virginia-based crisis call center. As a key member of our team, you will be responsible for supervising crisis workers, ensuring the delivery of high-quality services, and maintaining a safe and supportive environment for...
-
Virginia Crisis Call Center Shift Supervisor
2 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeJob SummaryHopeLink Behavioral Health is seeking a highly skilled and compassionate Shift Supervisor to oversee the operations of our Virginia-based crisis call center. As a key member of our team, you will be responsible for supervising crisis workers, ensuring the delivery of high-quality services, and maintaining a safe and supportive environment for...
-
Crisis Support Specialist
3 weeks ago
Oakton, Virginia, United States HopeLink Behavioral Health Full timeImportant Notice:POSITION: Crisis Support Specialist, National Programs Chat and Text (Full-Time)HOURS: 40 hours per week; Shift times may vary based on operational requirementsPOSITION SUMMARY:Under the supervision of the Shift Supervisor, the Crisis Support Specialist will employ active listening techniques and provide emotional assistance to manage local...
-
Crisis Worker- 988 National Chat and Text
2 weeks ago
Oakton, United States HopeLink Behavioral Health Full timeJob DescriptionJob DescriptionPOSITION: Crisis Worker, National Programs Chat and Text (Full-Time)HOURS PER WEEK: 40 hours per week; Shift times may be subject to change based upon contractual and operational needsCurrent Available Shift Times for National Chat and Text Services2nd Shift 10a-6:30p Est3rd Shift 6p-2:30a EstCurrent Training Schedule is 10a-6p...
-
Crisis Support Volunteer for HopeLink
3 weeks ago
Oakton, Virginia, United States HOPELink, Inc Volunteers Full timePosition OverviewOrganization MissionHopeLink Behavioral Health is dedicated to delivering essential behavioral health services, crisis intervention, and suicide prevention support.Vision StatementOur vision is to transform and save lives within our community by fostering hope, safety, recovery, wellness, independence, and integration.About HopeLink...
National Backup Hotline Shift Supervisor
4 months ago
The Shift Supervisor is responsible for supervision and direct quality assurance of employee and volunteer crisis workers scheduled on his/her shift. This requires the ability to serve as an expert on call center operational protocols, personnel management, as well as provide support and supervision regarding crisis situations. Shift Supervisor may also provide direct telephonic service to callers and texters who use our crisis line, as necessary, which requires rapid assessment of complex behavioral health situations, development and recommendation of appropriate crisis interventions to be implemented with individual clients, their families, and a wide variety of community helpers, including law enforcement and EMS personnel.
Shifts:
3p-11:30p Sunday, Monday. Tuesday, Wednesday, Thursday,
3p-11:30p Saturday, Sunday, Monday, Tuesday, Friday
Salary: $45,860
Full benefits including medical, dental, and more
Are you a good fit for the Crisis Services Team?
- Do you have experience in coaching, mentoring and leading teams?
- Do you have strong communication skills, including the ability to present information clearly and be easily understood?
- Are you well organized, feel comfortable training and instructing others?
- Do you have a private area to work remotely?
- Are you able to work individually and within a team environment and adjust to changes in the workflow as required?
If so, you might just be perfect for this Supervisory position
PRIMARY DUTIES:
- Receive and respond appropriately to incoming calls from clients, families, law enforcement, and community members alongside volunteers and employees.
- Provide guidance to volunteers and employees in accordance with the PRS CL Code of Ethics.
- Provide technical support on tools used within Crisis Services (i.e. computer and phone systems).
- Demonstrate respect for cultural and individual differences with external and internal contacts.
- Provide in the moment supervision and support to crisis workers on their shift.
- Support day to day operations as identified, including the collection and approval of timecards, ensuring appropriate overtime/emergency, procedural notices, etc. Recommend staffing changes, as necessary to Lead Shift Supervisor.
QUALIFICATIONS:
- At least two years' work experience in crisis intervention and/or suicide prevention required.
- Experience in telephonic and text crisis management and call center environment preferred.
- Demonstrated experience in a team lead, supervisor, management role or direct supervision and management of volunteers or employees required.
- Awareness of, or experience in mental health, substance abuse treatment, crisis management or other related systems is required.
All shifts are remote and Eastern Standard Time
Weekend and holiday availability required
HopeLink Formally known as PRS is recognized as one of the 50 Best Nonprofits to Work for in the U.S. We provide behavioral health, crisis intervention, and suicide prevention services. Our vision is to change and save lives in our community by empowering hope, safety, recovery, wellness, independence, and community integration.
Equal Opportunity Employer. Committed to Diversity, Equity, and Inclusion
'Where Hope Meets Help.'
HopeLink is an Equal Opportunity Employer
We are unable to hire in the following states:
California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming
Job Posted by ApplicantPro