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Sales Account Manager

4 months ago

Wausau, United States Volm Companies Full time
Job DescriptionJob Description

Job Title: Sales Account Manager

Reports to: Retail/Operations Manager

Job Summary

The Sales Account Manager will sell Volm products and services to customers in the assigned territory and assist customers with finding solutions to their needs. This position will be responsible for finding new sales leads using cold calling, business directories, networking, to increase current customer sales. As the Sales Account Manager this position is expected to work closely with the Volm Operations Manager to effectively sell our extensive range of packaging products and learn and understand all Wisconsin DOT specs.

Supervisory Responsibilities

N/A

Essential Duties

  • Develop long-lasting customer and business relationships by building trust and be a knowledgeable consultant to customers based on their individual needs.
  • Understand the features and benefits of Volm products compared to our competition and effectively communicate these features, benefits, values and why Volm is the superior choice above the competition.
  • Provide exceptional customer service by responding to requests in a timely manner, providing complete and accurate information, and ensuring all aspects of service are met.
  • Expand and improve sales network by visiting customers and referrals, performing cold calls, and attending conferences, product shows, and conventions.
  • Utilize current price lists and product literature to ensure consistent and accurate information is referenced when developing customer quotes.
  • Partner with Volm Customer Service teams to enter orders into the computer system in an accurate and timely manner.
  • Work in a cooperative manner to identify and expedite resolutions to customer problems and complaints to maximize customer satisfaction.
  • Collaborate with Volm management by providing information regarding customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Continuously analyze the assigned territory and markets for industry trends and news
  • Keep abreast of ongoing product changes and new product offerings.
  • Represent the company in a positive manner, striving to be recognized as the Most Valued Partner to every customer.

Required Skills and Abilities

  • Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job.
  • Excellent organizational skills and ability to manage multiple projects/deadlines to ensure all customer communications and commitments are followed-up on
  • Proven interpersonal and conflict resolution skills to deal with complex customer service issues.
  • Advanced skills in negotiating to find acceptable resolutions to customer issues.
  • Ability to work with others as part of a team as well as individually with minimal supervision.
  • Ability to handle stress in a fast-paced work environment.
  • Ability to effectively work with material and resource planning systems, spreadsheets, word processing documents, and other applicable computer systems and software.
  • Capacity to think critically, calculate, analyze, and track details/figures/data and make competent decisions based on those details/figures/data.
  • Communication, teamwork, and customer service skills are critical as employees are expected to work directly and indirectly with all levels of employees, customers, and outside vendors.

Education and Experience

  • Knowledge of business, communication, and sales principles normally acquired by the completion of an associate degree in business, communications and/or equivalent work experience.
  • 2-5 years direct sales experience preferred.
  • Sales experience in road construction, landscaping, Knowledge of Wisconsin DOT specs. preferred

Physical Requirements

  • Ability to stand, walk, bend, stoop, reach, and move around for extended periods of time.
  • Capability to lift and carry objects of various weights, ranging from light office supplies to heavy machinery components.
  • Proficiency in using hands, fingers, and arms for tasks such as typing or writing.
  • Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges.
  • Ability to hear and understand verbal communication.
  • Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.
  • Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.

Travel Requirements

This position requires minimal overnight travel and frequent travel during the workday.

Driver Qualification

The ability to drive a company owned/leased vehicle or personal vehicle on behalf of the company is required. Inclusion in the company’s driver qualification program is required to drive a company owned/leased vehicle or personal vehicle.

Becoming a qualified driver includes:

  • Agree to the company driving policies that apply to company owned/leased vehicle or personal vehicle as applicable.
  • Possess and maintain a valid driver license and be a minimum of 21 years of age.
  • Maintain an acceptable driving record, as evidenced by completion of a baseline motor vehicle record check and ongoing monitoring.
  • When driving a personal vehicle on behalf of the company, must provide a copy of the declaration page from personal auto insurance that shows the policy dates and minimum coverage amounts ($300,000 bodily injury per accident/$100,000 property damage per accident or if driving less than 5 hours/200 miles a year $50,000 bodily injury per accident/$10,000 property damage per accident or the state minimum, whichever is more). This requirement is initially and then annually thereafter.

This job description is intended as a general outline of the primary responsibilities of the position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary with or without notice.

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us and we will work with you to address your needs.