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Housekeeping Supervisor

4 months ago

Scottsdale, United States Hampton Inn & Suites Phoenix Scottsdale Full time
Job DescriptionJob DescriptionJob Summary:
The Housekeeping Supervisor's responsibilities are to inspect for cleanliness and overall appearance of the guest rooms, surrounding corridors, public areas and to assist the Housekeepers daily to ensure efficiency. To be courteous, pleasant and respond to the guests needs and requests in order to make their stay as comfortable and enjoyable as possible. Leads the housekeeping department when the Executive Housekeeper is off duty. Cleans rooms, completes laundry, and public area cleaning as needed. (Bilingual Preferred)

Responsibilities:
-Adhere to all Zenith Management Company standards.
-Responsible to inspect for cleanliness of guest rooms, public areas and for reporting any
any equipment problems to the Chief Engineer and Executive Housekeeper.
-Inspect bed and bathroom linens for cleanliness and condition.
-Reports to Executive Housekeeper and/or Manager on Duty any unexpected vacant rooms.
-Inspect all check outs to see when guests depart and for general condition of the rooms.
-Check all vacant rooms to be sure room was in fact vacant.
-Change room status in computer to Vacant Ready once room is completed and inspected.
-Assist Housekeepers in daily duties to ensure efficiency.
-Check all closets for condition and cleanliness, remove any unnecessary items left in closets.
-Have knowledge of fire alarm, carbon monoxide alarm, evacuation procedures, and other safety & security procedures.
-Must be SDS trained, and completed AWAIR program training.
-Must perform any other required duties as requested by the Executive Housekeeper and/or Manager on Duty to aid in better operation of the hotel and service to the guests.
-Keep confidential the business functions of the company including, but not limited to,
financial status, customer/guest information, employee issues, etc.

Qualifications:
  • Highly organized.
  • Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
  • Strong Guest Service skills.
  • Must have attention to detail and be customer service oriented.
  • Ability to communicate well with guests, management, and co-workers.
  • Weekend work required.

Benefits/Perks:
  • Medical, Dental, Paid time off, 401(k) for full-time employees
  • Employee hotel rate program available.
  • $250 referral bonus for you and a referred associate after 90 days.
  • PayActiv: access to your already earned wages before payday.