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Front Desk/Houseman

4 months ago

Pigeon Forge, United States Staybridge Suites Pigeon Forge Full time
Job DescriptionJob Description​​​​Are you a hard working "PEOPLE PERSON"? Look no further Join our award-winning company as a Front Desk Agent/Houseman - PM Shift We want your smiling face and positive attitude, representing the Staybridge Suites in Pigeon Forge, TN Take advantage of this outstanding opportunity, for a career in the hospitality industry Cultivate relationships in an enjoyable team environment We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner ZayzoonResponsibilitiesFront Desk Duties:
  • Greet and processes guests as they check-in/out
  • Complete registration, secure payment, verify billing and adjust billing as needed
  • Confirm guest information, room rate, selection of room(s)
  • Code electronic keys
  • Assist guests with reservations and requests in a friendly, professional, and timely manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests’ needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standard
  • Demonstrate a thorough knowledge of hotel information including but not limited to:
  • Hotel Information
  • Room categories
  • Room rates
  • Packages
  • Promotions
  • Build strong relationships with guests, clients and groups while maintaining professional integrity
  • Possess knowledge of local area to answer guest questions
  • Prepare social hour for guests 
Houseman Duties:
  • Provide housekeepers with the items needed to clean guest rooms and help stock the carts. 
  • Stripping linen from checked out rooms, stocking the housekeeping shelves.
  • Make sure that outside areas, like patios, sidewalks and parking lot are kept clean, tidy and in working order.
  • Taking care of common areas in a hotel, such as the lobby, restrooms and pool area where applicable.
  • Must be detail-oriented, have good customer service skills, be able to lift some heavy items and understand cleaning basics. 
  • Prepare social hour for guests
Required Skills
  • Guest service experience preferred
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication
  • Work experience in Housekeeping/Janitorial preferred
  • Experience with industrial cleaning equipment and products
  • Good physical health and stamina
  • Flexibility to work in shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High school diploma is a plus
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.