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AD of Strategic Communications

4 months ago

Olympia, United States Washington Health Benefit Exchange Full time
Job DescriptionJob Description

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.

The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.

The Exchange embraces the following equity statement adopted by our Board of Directors:

Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange’s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.


SUMMARY

The Associate Director of Strategic Communications will create and execute comprehensive strategies to achieve communications objectives throughout the organization including, but not limited to, public relations, media relations, policy communications, executive communications and content management.

The AD of Strategic Communications will report directly to the Chief Communications Officer and lead a team of four positions. They will collaborate with teams across the communications department and across the organization to ensure consistent messaging, priority setting, lines of responsibility and informed decision making.


DUTIES AND RESPONSIBILITIES

• Lead communications work across functions, partnering with internal and externals parties, creative partners and agencies and implementation leads.

• Ensure internal and external communications and messages are consistent across all mediums and for platforms.

• Act as a liaison between the organization, the public, and the media to ensure that the organization is top of mind.

• Oversees messaging, message planning, media relations, and internal and external communications.

• Oversee engagement with media at the local, state and national level.

• Create, implement and own projects and their key milestones and ensure timely, accurate, and quality execution of deliverables.

• Provide input and strategic guidance to the CMO and other Exchange management members on messaging, media and content for external audiences.

• Create an environment that drives innovation while also managing the rate and reaction to change.

• Responsible for management of direct reports, including but not limited to: directing, overseeing and monitoring of work, mentoring, training and fostering ongoing development, coaching, selection, hiring, and performance evaluation, serving as a leader of company culture, norms, and conduct.

• Work closely with executive leaders and senior leaders of departments to ensure staff are informed of developments.

• Other duties as assigned.


QUALIFICATIONS

Required:

• Bachelors degree in public relations, communications, business, health services of closely related field. Note: Years of experience may substitute end for end of education.

• 5-7 year of experience developing communications strategy, planning and implementation to raise the visibility of a program or initiative.

• 5-7 years of experience working to communicate clearly, and comprehensively around complex policy issues or legislation.

• 5-7 years of experience representing an organization, brand or individual to the public.

• 5-7 years of experience working with journalists and media outlets. Proactive push for stories, coverage and corrections.

• 3 to 5 years experience managing staff, direct workflows, deciding long-term prioritization, ongoing support and guidance.

• Experience communicating on behalf of, or highlighting leadership at CEO or Executive level.

• Experience creating content for the general public, authorizing environment, customers or partners.

• Experience providing employees with relevant and timely information.

• Experience leading a team of individuals to shared goals and priorities.

• Flexible, nimble, able to process information from different places.

• Experience working in, or with, Washington state agencies or the state legislature.

• Agreement to WAHBE’s mission in providing access to health insurance for all Washingtonians.


Desired:

• General understanding of health policy and the implications for our customers.

• General understanding of how health insurance works and what we are making available to our customers.

• Experience managing staff who lead language access and accessibility programs, and supporting their initiatives.


APPLICATION INSTRUCTIONS

This position will be open until we find a suitable number of candidates to review. If interested, please submit an application with a cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time.

Please Note: A cover letter is a required component of the application process


SALARY INFORMATION

The hiring salary range is between minimum of $117,790.00 and the midpoint of $128,033.00 depending on candidate experience, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for meeting and exceeding expectations and growth and development, up to the maximum of $153,639.00.


BENEFITS

Take a peek at our benefits package.


WORKING CONDITIONS

Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.

The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


SPECIAL REQUIREMENTS

A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.


OTHER INFORMATION

The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.

This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.