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Final Mile Ops Specialist
4 months ago
Experienced Final Mile Operations Dispatch/Router
Allegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. We are currently looking for a motivated and energetic person with route, contract, and agent management knowledge to join our team. We are seeking a Final Mile Operations Specialist to manage daily route planning and coordinating for orders generated by our customers to be distributed to consignee homes.
Primary Role:
Optimize cost and efficiency across the country while providing exemplary customer service to external and internal customers. You will accomplish this by designing effective routing that uses the optimal partner for the required service in the specified market. You will multi-task while adhering to time sensitive deadlines, which requires high attention to detail and the ability to focus intensely for extended periods. Customer Service skills are necessary and will be used extensively.
Responsibilities:
- Monitor all shipment and trace shipment routes
- Assist customer service with tracking and address any problems or complaints with the delivery agents within the local market
- Meet customer deadlines and provide accurate reporting through data extracts
- Identify delivery agent shortfalls and remediate/reconcile
- Identify complex problems by reviewing related information to develop and evaluate options and implement solutions
- Apply logic and reason to identify the strengths and weaknesses of alternative solutions to problems
- Ensure proper order assignment, verification, and tender to the proper partners in the required market
- Ensure that cost and performance metrics are maintained
- Determine the correct routing by managing the daily metrics
- Work within our Order Management System (OMS) to ensure that all pickups and deliveries are being maintained to Key Performance Indicators (KPI’s) standards
- Communicate to team that routing is complete daily
- Other assigned daily duties as required by workflow
- Utilizing Customer Service skills in all areas
Qualifications:
- Excellent critical thinking skills
- Complex problem-solving skills
- Ability to develop cross-functional partner relationships and interact effectively with others in a team environment
- Strong written and oral communication skills
- Providing outstanding Customer Service skills to all areas of business
- Results oriented, desire and drive for continuous improvement of self and team
- Fundamental understanding of transportation and logistics concepts
- Previous route planning experience
- Previous freight forwarding experience
- Proficient in Microsoft products
- Bi-Lingual a plus
- Account Management experience a plus
Ability to work some Saturdays and shifts between 7a and 7p local time
Benefits:
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.
About Allegro Home Delivery:
We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.
We provide employment opportunities to all employees and applicants for employment without regard to race (inclusive of traits associated with race, including but not limited to hair texture and hair styles such as braids, locs and twists), color, religion, sex (including sexual orientation, gender identity and gender expression), pregnancy, citizenship, national origin, age, disability (including mental health), military service, veteran status, genetic information, union membership, creed, marital status, familial status, status with regards to public assistance, membership in a local human rights commission, use of lawful consumable products, or any other status protected by law.
