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Customer Service Representative

4 months ago

Lehi, United States 1-800-Plumber + Air of Salt Lake City Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Paid time off

We are looking for a motivated individual to perform office duties. Must speak English and Spanish. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. Service Titan experience preferred. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:
  • Have a courteous and pleasant demeanor
  • Greet visitors to the building
  • Perform clerical and mail processes
  • Take inbound calls being the first impression for the customer.
  • Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
  • Make sure the phone is answered by the 3rd ring using the approved greeting each time.
  • Technician Scheduling
  • Handles Invoice Process
  • Enable calls to answering service at end of day.
  • Additional duties as directed by owners/manager
  • Experience with Service Titan

Other requirements:
  • Clean Background
  • Pass Drug Test
  • Reliable Transportation
  • Active Cell Phone
  • Valid Drivers License