EMS Dispatcher

2 weeks ago

Conroe, United States Allegiance Mobile Health Full time
Job DescriptionJob Description

Position Title: Dispatcher

Reports To: Communications Supervisor

FLSA Status: Non-exempt

Currently filling mid shift (11am-11pm) and night shift positions

SUMMARY: This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely; also to determine what type of transport is needed for the particular situation. The position is responsible for allocating resources through solid decision making to ensure the best possible response times and properly tracks and documents tickets of all relevant events.

ESSENTIAL DUTIES AND RESPONSBILITIES: (Responsibilities include, but not limited to)

  • Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.
  • Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.
  • Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.
  • Obtains and provide mapping and routing information to units.
  • Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.
  • Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.
  • Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request.
  • Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience.
  • Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation.
  • Assists other team members with solving challenging situations that require "thinking outside the box" to ensure a seamless transport that exceeds the expectations of the customer.
  • Provides excellent customer service to the general public as well as callers from healthcare facilities.
  • Adheres to company policies and procedures.
  • Performs other duties as assigned.

KNOWLEDGE AND SKILLS:

  • Excellent customer service and effective communications skills.
  • Ability to multi-task in high stress situations.
  • Proficient in basic computer operation.
  • Ability to problem solve in a variety of situations by using all resources available.
  • Works well with a diverse group of customers and coworkers from a variety of backgrounds.
  • Ability to learn the geography of the areas served to provide accurate response time estimates to customers and agencies.
  • Exercises sound judgment in an array of situations.
  • Works cooperatively with team members, public safety agencies and the public.
  • Comprehend and make inferences from written materials such as operations manuals.

PHYSICAL REQUIREMENTS:

  • Works around standard office conditions, repetitive use of a keyboard at a workstation, continuous viewing of dual computer screens, and use of manual dexterity. Frequent use of manuals and other resources. Work in shared office space and sits for long periods of time.

MINIMUM QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Emergency Medical Dispatch Certificate and CPR, required or obtained within six months.
  • Knowledge of Medical Terminology.
  • Bilingual preferred, but not required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Allegiance is an EEO employer as defined by the EEOC.



Job Posted by ApplicantPro

  • EMS Dispatcher

    3 weeks ago

    Conroe, United States Allegiance Mobile Health Full time

    Position Title: DispatcherReports To: Communications Supervisor FLSA Status: Non-exemptCurrently filling mid shift (11am-11pm) and night shift positionsSUMMARY: This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely; also to determine what type of transport is needed for...

  • Logistics Coordinator

    4 weeks ago

    Conroe, Texas, United States thompsonpipegroup Full time

    Job Overview Position at Thompson Pipe Group Thompson Pipe Group is seeking dedicated Logistics Coordinators to join our team. Compensation ranges from $18.27 to $22.50 per hour.1st Shift - Monday to Friday, 6:30 a.m. - 4:30 p.m. Benefits Offered: A variety of benefit plans along with a company-matched 401K retirement plan $1,000 referral bonuses ...

  • Class A Truck Driver

    2 months ago

    Conroe, United States Stericycle Full time

    About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...

  • Quality Assurance Specialist

    3 weeks ago

    Conroe, Texas, United States Rubberatkins Full time

    Position OverviewSalary: $20 per hourWe are seeking a meticulous and proactive individual to enhance our quality assurance processes. As a vital contributor to our operations, you will ensure that our products adhere to the highest quality standards.Key Responsibilities:Assess product specifications and conduct thorough visual and dimensional...

  • Quality Assurance Specialist

    4 weeks ago

    Conroe, Texas, United States Rubberatkins Full time

    Position OverviewSalary: $20 per hourWe are seeking a proactive and detail-oriented individual who demonstrates a strong dedication to quality assurance. As an essential member of our production team, you will be responsible for upholding our quality control systems, ensuring that our manufactured goods adhere to the highest standards.Key...

  • Quality Assurance Specialist

    3 weeks ago

    Conroe, Texas, United States Rubberatkins Full time

    Position OverviewSalary: $20 per hourWe are seeking a proactive and detail-oriented individual who demonstrates a strong dedication to quality standards. As an essential member of our manufacturing team, you will be responsible for overseeing our quality control processes, ensuring that all products meet rigorous specifications.Key Responsibilities:Verify...

  • Quality Control Operator

    4 months ago

    Conroe, United States Rubberatkins Full time

    Job DescriptionJob DescriptionSalary: $20 per hourJoin our dynamic team in Conroe! We're on the lookout for a proactive, detail-oriented individual who embodies a strong commitment to quality. As a crucial member of our workshop, you'll play a key role in our Quality control systems, ensuring that our manufactured products meet the highest...

  • Service Coordinator

    4 months ago

    Conroe, United States Integrity Fleet Services Inc Full time

    Job DescriptionJob DescriptionDescription:$$MONEY$$ - BENEFITS - GROWTH - FAMILY CULTURENow that we have your attention, why work for Integrity? Our people fuel the engine. We're relentlessly passionate about their success. To grow and build a company you are proud to call HOME!Integrity Fleet Services is a new and upcoming company built on a strong...

  • Emergency Medical Technician

    4 weeks ago

    Conroe, United States Allegiance Mobile Health Full time $14

    Job DescriptionJob DescriptionAll24egiance Mobile Health of Conroe, TX is looking to hire a full-time Emergency Medical Technician (EMT). This ambulance job earns a competitive hourly wage based on experience. We also offer excellent benefits and perks, including medical, dental, vision, a 401(k)-retirement plan, holiday pay, paid time off (PTO), basic and...

  • Advanced EMT

    3 months ago

    Conroe, United States Allegiance Mobile Health Full time

    Job DescriptionJob DescriptionAllegiance Mobile Health of Conroe, TX is looking to hire a full-time Emergency Medical Technician (EMT). This ambulance job earns a competitive hourly wage based on experience. We also offer excellent benefits and perks, including medical, dental, vision, a 401(k)-retirement plan, holiday pay, paid time off (PTO), basic and...

  • EMT Candidates

    4 months ago

    Conroe, United States Allegiance Mobile Health Full time

    Job DescriptionJob DescriptionAllegiance Mobile Health of Conroe, TX is looking to hire EMT Candidates. This position is for EMT classes and earns $11.00/hour for time attended. There will be a 1-year requirement to work for Allegiance Mobile Health in lieu of having to pay for the classes. We also offer excellent benefits and perks, including medical,...

  • Paramedic

    4 months ago

    Conroe, United States Allegiance Mobile Health Full time

    Position Title: Paramedic Reports To: On-Duty Supervisor/District Manager FLSA Status: Non-exempt Allegiance Mobile Health of Conroe, TX is looking to hire a full-time Paramedic. This ambulance job earns a competitive hourly wage based on experience. We also offer excellent benefits and perks, including medical, dental, vision, a 401(k)-retirement plan,...

  • Advanced EMT

    4 weeks ago

    Conroe, United States Allegiance Mobile Health Full time $14

    Job DescriptionJob DescriptionAllegiance Mobile Health of Conroe, TX is looking to hire a full-time Emergency Medical Technician (EMT). This ambulance job earns a competitive hourly wage based on experience. We also offer excellent benefits and perks, including medical, dental, vision, a 401(k)-retirement plan, holiday pay, paid time off (PTO), basic and...

  • EMT Candidates

    4 weeks ago

    Conroe, United States Allegiance Mobile Health Full time $11

    Job DescriptionJob DescriptionAllegiance Mobile Health of Conroe, TX is looking to hire EMT Candidates. This position is for EMT classes and earns $11.00/hour for time attended. There will be a 1-year requirement to work for Allegiance Mobile Health in lieu of having to pay for the classes. We also offer excellent benefits and perks, including medical,...