Driver Support Specialist

4 months ago

Troy, United States Witte Bros. Exchange Full time
Job DescriptionJob DescriptionDescription:

ONLY LOCAL APPLICANTS WILL BE CONSIDERED


Witte Bros. Exchange, Inc. is a privately held, asset-based transportation and warehousing company leading the way in delivering Nationwide frozen LTL (Less Than Truckload) food products based in Troy, MO. Our company is a place where you can utilize your unique talents and be successful. We believe that our winning culture is the product of living our core values which are:

· We Drive Improvement

· We Do the Right Thing

· We Win Together

· We Own It


Job description:

We are seeking a full-time, on-site Driver Support Specialist. Some night and weekend shift coverage as needed.


As a Driver Support Specialist, you will coordinate, manage, and dispatch the schedules of our over-the-road truck driving team to ensure products and goods are picked up and delivered in a timely manner.


You will play an integral role in balancing driver pay, home time, safety, and retention.


Logistics is an exciting and ever-changing world. A successful candidate will have a curiosity to learn, possess a growth mindset both personally and professionally, and dominate at multitasking.


If you have a “work ahead, problem-solving” mentality, this is the perfect career for you


Responsibilities:

  • Coordinate loads and dispatch drivers.
  • Review logs and ensure our drivers adhere to DOT regulations.
  • Coach drivers in various areas to ensure their safety and career development.
  • Identify and solve potential, current, and ongoing driver-related issues.
  • Communicate information to drivers and document calls.
  • Develop professional relationships with drivers to increase retention.


­Skills:

  • Superior written and verbal communication skills to clearly relay information to all involved parties.
  • Technology skills, particularly in transportation management software and applications.
  • Ability to stay calm in fast-paced situations.
  • Ability to type 40+WPM.
  • Knowledge of military time preferred.
  • General math skills.
  • Critical thinking.
  • Empathetic and compassionate.


Qualifications:

Experience or Training Required:

  • Minimum of two years experience in customer service or a call center environment.
  • 1-3 years of industry experience preferred, but not required.
  • Associate or bachelor’s degree in a business-related field preferred, but not required.

What we offer:

  • Free company merchandise when onboarding.
  • Salary advancement within the first year.
  • Health/Vision/Dental insurance.
  • 401K retirement plan.
  • Short-term and long-term disability.
  • Vacation time and personal days.
Requirements:


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