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Universal Banker III
4 months ago
PURPOSE OF THE JOB
This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker III position specializes in teller operations, opening deposit accounts, and lending.
MAIN DUTIES OF THE JOB
- Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies and procedures
- Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
- Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller
- Process daily teller work thru “Branch Capture” ensuring debits and credits balance in accordance with established policies and guidelines
- Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
- Engage in conversations with customers to build relationships, determine financial needs and make recommendations
- Contribute to banking center success by achieving assigned branch and line of business referral goals
- Maintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, processing loans, performing maintenance, and enrolling customers in various services
- Specializes in processing loan request for customers, from application through booking
- Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
- Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
- Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
- Use good judgment, remain aware of potential fraud, and be discreate with confidential information
- Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
- Perform other duties as required or assigned by leadership
WHAT WILL YOU NEED TO SUCCEED
- High School diploma or equivalent
- 2 years of general cash handling, sales & customer service experience
- 2 years of previous banking experience strongly encouraged
- Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
- Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
- Strong knowledge of daily branch, vault, and ATM operations
- Receive and maintain a NMLS certification
HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
