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Front Desk Receptionist

4 months ago

Franklin, United States Michigan Orthopaedic Surgeons PLLC Full time
Job DescriptionJob Description

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation, and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits, and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Duties and Responsibilities

  • Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
  • Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
  • Verifies, updates, and scans new and returning patient information.
  • Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
  • Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
  • Enters patient admitting information into computer. Collects copays and/or payments on account.
  • Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
  • Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
  • Maintains strictest of confidentiality.
  • Other duties may be assigned.

Education, Experience, Licenses, and Certifications

  • High school diploma or general education degree (GED).
  • 2 years of customer service experience required.
  • 1 year of experience in a medical setting preferred.