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Assistant Housekeeping Manager

4 months ago

Harrisburg, United States Hilton Harrisburg - Harrisburg, PA Full time
Job DescriptionJob Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Assistant Housekeeping Manager for the Hilton in Harrisburg, PA.

POSITION PURPOSE:

To ensure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client/guest expectations and brand standards of product and service.


EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

Average Percent of Time

70% Oversees room attendants, house persons, lobby attendants and laundry employees. Inspecting staffs daily work and giving guidance so that deficiencies are corrected, and standards are met. This includes inspecting a large amount guest rooms daily and inspecting all public areas.

10% Assist in deep cleaning project and complete all brand requirements, keeping records of all completed.

5% Assist in interviews, hires and training housekeeping employees in the procedures and techniques to use through and standards. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering.

10% Assist in staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.

5% Maintains and reviews computerized records for budgeting and forecasting of department expenses as well.


Other:

Regular attendance in conformance with the standards, which may be established by Greenwood Hospitality from time to time, is essential to the successful performance of this position.


Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


Upon employment, all employees are required to fully comply with brand and company rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.


SUPPORTIVE FUNCTIONS:

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the director and/or manager based upon the particular requirements of the hotel.


• Maintains inventories of amenities, chemicals and other supplies to ensure items are in stock and reorders in timely manner.


• Coaches, counsels and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.


• Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.


• Coordinates with laundry to ensure rooms linen is picked up and delivered to meet guest room needs.


• Consults with outside contractors regarding rehabbing or general maintenance of public and guest room areas.


SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skill and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.


• Ability to read and write basic English in order to complete necessary reports and understand information from hotel, regional or corporate offices.


• Ability to communicate effectively and pleasantly in English with guests and staff as is necessary to effectively run the department.


• Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.


• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., housekeepers, house persons, and floor supervisors to complete their individual tasks if situation demands.


QUALIFICATION STANDARDS

Experience:


Minimum two years supervisory experience in hotel industry preferred. Previous hotel experience in rooms division preferred.


Grooming:


All employees must maintain a neat, clean and well-groomed appearance (specific standards available).


Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Career Growth Opportunities
  • Reduced Room Rates throughout the portfolio starting at $35 a night
  • 401(k)
  • Employee discount
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program