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Scheduling Coordinator Call Center

4 months ago

Saint Paul, United States Community Dental Care Full time
Job DescriptionJob DescriptionAt Community Dental Care (CDC) we believe that everyone deserves high quality, compassionate, and culturally-sensitive oral health care, and that is what we provide our patients. We hire team members who are committed to our mission and want to make a difference in the lives of others. We value our employees and equip them with the tools and training needed to be successful.

Join Our Team
CDC has a full-time opportunity for a Scheduling Coordinator (Call Center) - Bilingual at our Business Office. This position serves a critical role in the clinic. It is part of a team of people who answer phone calls, schedule appointments, communicate with patients regarding scheduling options, and use our software (electronic health record) to schedule patients. Bilingual proficiency in Somali, Spanish, Hmong, Karen, or Karenni preferred.

No prior dental experience required - just a great attitude and an ability and willingness to learn a new industry

Scheduling Coordinator Key Responsibilities:

  • Receive calls from patients and assist them in scheduling appointments using our software.
  • Register new patients
  • Explain ER protocol/procedures to patients
  • Arrange for language interpreters as needed
  • Maximize time efficiency in scheduling by utilizing procedure codes for doctor time
  • Check that lab cases have been received the day before treatment, and call in lab cases if needed
  • Check account balances of patients coming in and prepare to discuss any monies due
  • Copy and scan documents and X-rays into patients’ charts
  • Request chart/patient transfers
  • Record patient issues/conversations in communication log or chart

Hours:

  • Monday through Thursday 8:00am - 5:00pm
  • Friday 8:00am - 4:00pm

Scheduling Coordinator Qualifications:

  • High school diploma or equivalent
  • 1-2 years of customer service experience, preferably within an office setting
  • Bilingual proficiency in Somali, Spanish, Hmong, Karen, or Karenni preferred
  • Excellent written and verbal communication skills
  • Organized and skilled at multi-tasking in a fast-paced environment
  • Experienced within MS Office or other computer software

What We Offer:

  • Collaborative, innovative and inclusive team environment
  • Internal growth and development opportunities
  • Comprehensive medical, dental and life insurance
  • Paid time off and holiday pay
  • 401k plus company match

About Us:
At Community Dental Care everything we do is about providing the most caring, culturally respectful, quality dental care to people of all ages and abilities. We provide comprehensive oral health care, preventive education, professional training and advocate for access for all. Our team of 250 employees staff our full service dental clinics in St. Paul, Maplewood, Robbinsdale, Rochester and Buffalo.

At CDC we value our diversity and are stronger because of it. We celebrate the diverse cultural norms and traditions of our staff and patients, and strive to meet their needs in a culturally competent and compassionate manner.

COVID Protocols:
CDC is devoted to keeping patients and employees safe. In response to COVID-19, we are continually updating our already robust infection protocols to include the latest CDC, OSHA, and Board of Dentistry requirements and recommendations.

Community Dental Care is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.