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Dispatcher - Customer Service

4 months ago

Tampa, United States Gill Logistics Full time
Job DescriptionJob Description

Join Our Team as a Customer Service Dispatcher

Are you an adept multitasker with a knack for customer service? We're hiring a Customer Service Dispatcher to join our dedicated team at our Tampa office. This full-time position, Monday through Friday, from 9am - 6pm, and offers a rewarding opportunity to play a crucial role in our medical courier services.

About Us:

At Gill Logistics, we're at the heart of the healthcare system, ensuring vital medical materials reach their destinations safely and efficiently. Our couriers play a pivotal role in transporting lifesaving supplies between hospitals, labs, and supply chains, contributing directly to patient care and hospital operations.

Responsibilities:

As a Customer Service Dispatcher, you'll be the first point of contact for our customers, handling incoming calls and emails to dispatch our medical courier services. Your duties will also involve assisting Ocala Dispatchers and Area Managers as needed. Key responsibilities include:

  • Managing a multi-line phone system with a high volume of calls
  • Prioritizing and dispatching services in a fast-paced environment
  • Maintaining accurate records and data entry
  • Collaborating with team members to ensure seamless operations

Requirements:

We're looking for candidates who possess:

  • Experience with multi-line phone systems and computer proficiency (Microsoft Office Suite)
  • Strong organizational skills with attention to detail
  • Ability to multitask and prioritize effectively
  • Geographical knowledge and map reading skills are advantageous
  • High school diploma or equivalent
  • Dispatching experience preferred but not required

Benefits:

Joining our team comes with a range of benefits, including:

  • Health, dental, and company paid vision insurance
  • Paid time off
  • Flexible scheduling
  • Employee assistance program
  • Referral program

Schedule:

  • Full-time, Monday to Thursday
  • Weekends and Holidays may be required as needed

Location: Tampa, FL. Relocation or reliable commuting to Tampa is required.

Pay: $20/hr.

If you're ready to make a difference in the healthcare industry and thrive in a dynamic environment, we encourage you to apply today

Please note that a background check, physical, and drug screening are conducted prior to employment.

At Gill Logistics, we're committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer.